UPDATE Jan 2021: I placed the order in Nov but looks like it didn't arrive to the vendor until Dec, IDK which of them to blame for that but that explains a portion of the delay (though not the vendor's lack of response to inquiry). We finally received our first box & it was full of a wide assortment of snacks that were a lot of fun to try. So far, the box is good, the shipping is bad, & the customer service is indifferent. I'll update the review as we get more experiences with more boxes!
December 2020: Box has not been shipped and no response from vendor as to ETA. Intentionally ordered early enough so it would be here before Christmas but it hasn't even shipped yet so that's not happening :( Hopefully, it arrives soon & I'll update with a review based on the actual box.
We are deeply sorry as we know many expected their boxes to arrive for Christmas, but it may take more time before they can be delivered to you.
At the moment, the Japanese Post still provides a limited-service due to the pandemic and it is really difficult to give an estimation about the arrival of the boxes. There are big variations in the time of delivery depending on the area, and it is out of our control.
So we are sorry but we can’t tell you exactly when your Box will arrive but we are sure that it should arrive any time soon during January.
Regarding the delays in the reply, due to the busy holiday season and the situation, we've received a high volume of...
It’s been 10 days since I got an email saying it shipped. I have yet to receive it.
We are sorry f you expected a much quicker process, but as we ship our box from Tokyo and that there is still a big impact on the Post service due to the pandemic, it takes absolutely more than 10 days.
We use Priority Air Mail as a shipping method and that takes normally one week to ten days.
But considering the situation and the busy season, it may take much more time before you receive it.
We deeply apologize for the inconvenience and we hope you could receive your first boxes and that you enjoyed the content.