Never received box. Ordered in early October. They said it shipped in November but never gave a tracking number.
12/31/2020: received box just in time for New Years. Thank you. Added more stars!
Thank you for having updated your review. We apology for the delay and we hope you enjoyed your Box :)
Update: I received my box yesterday, Feb 19, 2021. So it took over two months to get it. The quality of the items is great and varied. It was a fun box to receive. Once I was notified that the box had shipped, it didn't take long to receive it. It just took a while for it to ship. I still wonder if it's better to order from their page if they have one instead of cratejoy. I have updated my rating to reflect the box received.
I placed my order on Dec 7th. It wasn't clear to me that I would receive it in January, but once I understood that I decided to wait. It's Jan 28th and my account still shows that my box is being prepared. I reached out to the seller and asked about shipping since they state that they usually ship around the 10th of the month but all they said was that my box was going to be shipped soon. In the meantime, the 2nd payment for the subscription was deducted. I don't know what the issue is. I ordered a different box from Japan from a different website and those are coming on time and regularly. I am disappointed because I was really looking forward to receiving this box. I waited long enough before posting this review, but if you are looking to buy just know that it may take a while, and who knows how long!, to receive it.
Took a long time to receive but it came. Everything was packed nicely and in good shape. So far the family is enjoying the different snacks. Super fun!
Ordered the October box back in September to share with my daughter and granddaughter who LOVE Halloween.
Unfortunately with COVID there were delays but customer service did send emails to that effect.
I did not receive my box until November. The reason for 4 stars is I did not receive the October box - instead I got the November one.
I did not think I would like some of the items that were in my box but turns out I have loved everything I have tried (about 1/2 the box so far). I love trying new stuff from overseas!
Finally, to those that think this is a scam it is NOT. The shipping part is out of everyone's hands right now. I am glad I did finally get mine, even though it was not the month I ordered. But I know the company did everything they could to make that happen.
Will definitely order again after the holiday rush is well over.
Thank you very much for your kind review!
We are very sorry that you and your daughter couldn't receive the Halloween box at that time due to the pandemic.
We really appreciate your understanding and support, and we are very happy to know that you enjoyed your November Box.
It is not a very easy time for the shipping and the deliveries so we really appreciate your feedback.
Hope you will enjoy your next Boxes even more :)
Thanks a lot Lorraine!