Hi Julie! We are happy to see this matter has been settled. Going forward, we kindly ask for 24 hours to respond to your correspondences. Blessed Be.

Greetings Tina! Thank you for your feedback. International shipments do occasionally take a bit longer to reach their destinations. Until we can "apparate" our packages to their destinations, we must rely on traditional shipping methods, which aren't always so speedy. Our shopping schedule is provided at every stage of the checkout experience to manage our Circle's expectations. In addition, we provide tools for witches of varying paths. Many of whom do not have the same access to metaphysical stores that others do. Our mission is to be a resource for both tools and guidance; we look forward to having the opportunity to make it up to you next month.

Greetings Joy! We're sorry to hear that you were disappointed in our May box. Unfortunately, it sounds like you could be missing some items. There should have been five items total. Please check the items you received against your contents list and reach out to us directly with any discrepancies. We'd be happy to ship them, along with a replacement for your broken bracelet.

We're sorry to hear that. If you have any specific notes on how we can improve going forward, please feel free to reach out to us directly.

Hi Kris! As stated in our correspondence with you, we do not offer refunds on shipped merchandise but, we are happy to replace any damaged or missing items. Our team works hard to provide an experience that is valuable to our Circle Members. Needless to say, we are very sorry to hear about your dissatisfaction with your first box. May you find a spiritual subscription that better fits your needs. Blessed Be!

Hi Doreya! If any of your items were damaged in transit, we are happy to replace them. We always encourage our subscribers to reach out to us directly when this happens to address the issue in a timely manner. Our team works hard to provide value to our Circle Members' individual practices and is very disappointed to hear that we missed your expectations. We will be following up with you directly.

We are sorry to hear that you were disappointed with your first and only shipment from Box of Shadows. As outlined in our refund policy, all payments are final after 24 hours. This subscription was canceled a week after the order was placed, and the box was shipped in accordance with our shipping schedule. All of this information is provided before checkout. If you continue to experience issues managing your account, please reach out to Cratejoy support.

Greetings Blade! We are sorry to hear that you were disappointed by this month's theme. Our themes are selected months in advance. We do not offer personalized boxes in our list of offerings, so yes, you did receive the same February shipment as all our other Circle Members. Your package shipped according to the shipping schedule provided at checkout. The customer must provide gift notes at checkout as we do not offer note writing as a part of our services. Blessed Be!

Courtney, we're sorry to hear that our June offering did not reach your expectations. As long time members of the pagan community, we are proud to provide tools & community for witches of varying paths and modalities. Many of whom do not have access to metaphysical stores and resources. Our mission is to provide an experience that is both consistent & beneficial for the path of the practitioner regardless of their level of experience. We deeply regret that this mission wasn't reflected for you. We sincerely hope you find a subscription that better fits your needs. Blessed Be.

We're very sorry to hear that you were disappointed in your March box. It seems we've missed the mark with you this time but we hope to have the opportunity to make it up to you next month. If you have any specific notes on how we can improve going forward, please feel free to reach out to us directly.

Greetings Arin! We're sorry to hear that your box arrived with missing items. In these cases, we are happy to ship replacement items to make up for the oversight. We have reached out to you directly with the next steps in resolving this matter.

We are very sorry to hear that you were disappointed in your November box. The products in our boxes typically exceed the price of the box itself. Our team works hard to provide a consistent experience each month; from the carefully selected items to all the information included in our Seeker's Guide. Cleary, we've missed the mark with you this time. We hope we have the opportunity to make it up to you in the future.

We are very sorry to hear that you were disappointed in your November box.
Our team works hard to provide a consistent experience each month; from
mindfully selected worship tools selected from other small, pagan owned
businesses to the carefully researched resources and materials shared in
our tailored Seeker's Guide. Cleary, we've missed the mark with you this
time. We hope that we have the opportunity to make it up to you next month.

Greetings! We are sorry your box arrived with a missing item and have since reached out to you regarding this issue. We appreciate your patience as it may take up to 24 hours to receive a response from us.

We're very sorry to hear that you were disappointed in your December box. As you may know, we provide tools for witches of many paths and modalities. Many of whom do not have the same access to metaphysical stores and resources that others may have. This means that some items may not always fall into every Circle Member's realm of work. We always recommend passing these items along to a fellow witch in need. We've missed the mark with you this time but we hope to have the opportunity to make it up to you next month. If you have any specific notes on how we can improve going forward, please feel free to reach out to us directly.

We are very sorry to hear that you were disappointed in your November box. Our team works hard to provide a consistent experience each month; from the carefully selected items to all the information included in our Seeker's Guide. Cleary, we've missed the mark with you this time. We'll be reaching out to you personally regarding our cancellation policy.

Greetings Justin. We understand your frustration. Last week, we sent out an email to all our Circle Members regarding the shipping delay and advised that many subscriptions would renew before the November boxes arrived. We also provided instruction on how to put the renewal on hold until the current box arrives. As of yesterday, the November boxes have shipped. We will be reaching out to you personally to resolve the address issue.