I have emailed them on two different occasions after not receiving my box. I have yet to hear back from them at all. It is quite discouraging.
Thank you for your feedback. We have sent you an e-mail directly and I do hope this helps to clarify when you should expect to receive your box.
Subscription boxes are automatically set up to ship the month after that in which the order is placed. We ship from the UK and they usually arrive in the US somewhere around the middle of the month, depending on the local delivery service.
Our apologies once again that your e-mail was missed in the beginning. If you would like to discuss anything further, we would be happy to do so.
The Boxed Locks team