Q: I was gifted a subscription and entered in my address, however, I am now heading to college. How do I change my shipping address for this subscription?Asked by Zach J., January 2021
Q: I was gifted a subscription ... do I choose what is coming or does the company have standard shipments for this?Asked by Sandra F., December 2020
Q: Can you skip a month if you’re not ready for more beans?Asked by Anna S., October 2020
Yes! You can skip a month at any time. Brothers Coffee works around your coffee-buying habits, not the other way around.
Q: These are whole beans, correct?Asked by Laura M., April 2020
Yes. We're obsessed with coffee freshness, which means we only sell whole bean coffee.
Yes. We're all about keeping our coffee fresh to give you the best experience. In light of this, we only sell whole bean coffee, as this is the best way for you to enjoy the coffee as it is meant to be enjoyed.
Brothers Coffee Company
Great coffee! Ordered from Mexico and took a while to arrive, but it was so worth it, excelent beans for around the price of a normal bag but already curated, sign me in!
Really rich tasting cold brew out of this. Looking forward to my next box.
Contacted the company several times to enquire about my order and never ever received a response. Very poor customer service. Cratejoy contacted company on my behalf and they didn't even respond to them. Horrible service. I've never experienced something like this. Just dead silence. And by the looks of the more recent reviews, I'm not the only one who experienced this. Pay attention to the dates on the reviews before buying, the more recent reviews are not good! The ones that bring the star rating higher for this company are from years ago!
Shipping is extremely slow.
Coffee is okay, nothing to rave about and bags are smaller than anticipated.
We have not received the product yet. I have tried to contact you via email and phone and noone has replied back to me. Customer service has been very poor. I would not recommend your company to anyone.
My box never arrived, and Brothers' coffee never responded to my requests for a replacement. I filed reports with the postal service and my payment processor -- but after 3-4 attempts at contacting, heard nothing from this subscription service. Very disappointed.
Have been trying to find out the status of my gift notification and shipping to no avail. Poor communication and customer service for sure! I won't be purchasing anymore from them.
Don't have a clue how the product is, but hope it's decent if does arrive.
I placed an order over a week ago and have not received a shipping notification. I've contacted them through email and have not received a response.
I love good coffee and that is what you get with this subscription. Freshly roasted beans that taste good and make you feel like you are doing good. They start with fair trade growers, use small-batch roasters, ship in minimal packaging and give back with every purchase. As a plus for someone who is the only coffee drinker in my house (which means a bag of beans lasts a long time), they make it very easy to skip a month if I need to.
Matthew and his team have created something special. We've been customers for over a year now, and we have loved receiving coffee with a cause every single month. Matthew takes the time to work with different providers who are all doing unique things to help the world in different ways. In my personal conversations with Matthew, this is NOT convenient to do (switch providers)! But nevertheless, they believe in the vision of showcasing different people blessing our world in many ways, and so they work through the kinks of working with several companies.
The coffee is always high quality, and it's so fun to be surprised every month. I don't think you can beat the price and the simplicity of their system. Before Brothers, I was with Bean Box, which seemed to be more complicated and less quality in terms of what I was getting each month and how many shipments there were. Brothers does ONE shipment, and you get the story behind why they chose the place of the month. There are times, of course, when we don't love 1 out of 3 bags we get, but that's part of the discovery process, too.
Whenever I've reached out to Matthew about questions I had, he's always had kind, thoughtful, and explanatory responses.
I gave a short subscription to my java-loving husband and we both loved it so much that we've extended it indefinitely! We both love experimenting with new beans and my husband really enjoys reading their "pedigrees" that are included. I accidentally threw away the descriptions and my husband was quite put out.... but I emailed Brothers was pleasantly surprised when they were able to email me the information the next day. Wonderful customer service. Highly recommend!
I purchased a single subscription for my husband, and he *loved* it so much! We immediately upgraded to the 3/month plan and are having a hard time waiting for next month's supply. The coffee itself arrived promptly, and we appreciated the transparency about shipping: emailed updates and tracking numbers meant that we knew exactly when the subscription would arrive.
Each Just Love franchised coffee shop chooses their own local non-profit to donate to. They donate to a non-profit for every “Cause Coffee” you purchase.
Pablo's Coffee was voted Brothers Coffee's fan favorite in 2017; one of our favorite roasters!
We sent out coffee from Portland, OR based Trailhead Coffee. They deliver coffee on a bike–they didn't deliver this box on a bike, however.
Kickapoo's Ethiopia Idido has won so many awards, we like to call it the Michael Phelps of coffee.