Brothers Coffee Company reviewsReviews
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Average Subscriber RatingIncredible coffee, amazing box
Jul 01, 2019
Miguel P.
Great coffee! Ordered from Mexico and took a while to arrive, but it was so worth it, excelent beans for around the price of a normal bag but already curated, sign me in!
Really rich tasting cold brew out of this. Looking forward to my next box.
Cheers!
Verified Purchase
Poor customer service!
Dec 17, 2020
Erin F.
Placed my order over 2 weeks ago with no shipping notification sent yet. Contacted the company to see what was going on and have not even received a response. Very poor customer service.
Verified Purchase
Good product
Oct 09, 2020
Carmen L.
Good product & shipping!
Verified Purchase
Cindy Kratzke
Nov 18, 2020
Cindy K.
We have not received the product yet. I have tried to contact you via email and phone and noone has replied back to me. Customer service has been very poor. I would not recommend your company to anyone.
Verified Purchase
Box missing; no response from Brothers
Jan 25, 2021
Celia E.
My box never arrived, and Brothers' coffee never responded to my requests for a replacement. I filed reports with the postal service and my payment processor -- but after 3-4 attempts at contacting, heard nothing from this subscription service. Very disappointed.
Verified Purchase
Bad service
Jan 03, 2021
Rita C.
Have been trying to find out the status of my gift notification and shipping to no avail. Poor communication and customer service for sure! I won't be purchasing anymore from them.
Don't have a clue how the product is, but hope it's decent if does arrive.
Verified Purchase
Have not received order!
Dec 19, 2020
Erica F.
I placed an order over a week ago and have not received a shipping notification. I've contacted them through email and have not received a response.
Verified Purchase
Love this service
Jun 14, 2018
Arlett G.
I love good coffee and that is what you get with this subscription. Freshly roasted beans that taste good and make you feel like you are doing good. They start with fair trade growers, use small-batch roasters, ship in minimal packaging and give back with every purchase. As a plus for someone who is the only coffee drinker in my house (which means a bag of beans lasts a long time), they make it very easy to skip a month if I need to.
Verified Purchase
Simple, reliable, quality, and exciting
Jan 29, 2020
Carson L.
Matthew and his team have created something special. We've been customers for over a year now, and we have loved receiving coffee with a cause every single month. Matthew takes the time to work with different providers who are all doing unique things to help the world in different ways. In my personal conversations with Matthew, this is NOT convenient to do (switch providers)! But nevertheless, they believe in the vision of showcasing different people blessing our world in many ways, and so they work through the kinks of working with several companies.
The coffee is always high quality, and it's so fun to be surprised every month. I don't think you can beat the price and the simplicity of their system. Before Brothers, I was with Bean Box, which seemed to be more complicated and less quality in terms of what I was getting each month and how many shipments there were. Brothers does ONE shipment, and you get the story behind why they chose the place of the month. There are times, of course, when we don't love 1 out of 3 bags we get, but that's part of the discovery process, too.
Whenever I've reached out to Matthew about questions I had, he's always had kind, thoughtful, and explanatory responses.
Verified Purchase
Exceptional Service and Excellent Brews!
Aug 18, 2018
Barbara M.
I gave a short subscription to my java-loving husband and we both loved it so much that we've extended it indefinitely! We both love experimenting with new beans and my husband really enjoys reading their "pedigrees" that are included. I accidentally threw away the descriptions and my husband was quite put out.... but I emailed Brothers was pleasantly surprised when they were able to email me the information the next day. Wonderful customer service. Highly recommend!
Verified Purchase
In love
Aug 20, 2017
Kirsti M.
I purchased a single subscription for my husband, and he *loved* it so much! We immediately upgraded to the 3/month plan and are having a hard time waiting for next month's supply. The coffee itself arrived promptly, and we appreciated the transparency about shipping: emailed updates and tracking numbers meant that we knew exactly when the subscription would arrive.
Verified Purchase
I used to like my old supply of coffee!
Jul 24, 2017
Dale L.
Now that I've exhausted my supply of this month's Brothers Coffee beans, it's disappointing to return to my old supply of ground coffee that I used to think was quite tasty! Brothers Coffee is waking up my coffee taste buds! I'm looking forward to next month's delivery here in Tokyo, Japan!
Verified Purchase
Great coffee
Aug 04, 2017
Mary
Fantastic coffee, just received my first shipment and this might turn me into a coffee snob. Coffee arrived in great condition and I appreciate the minimal packaging. highly recommend!
Verified Purchase
It's great to ALWAYS have tasty coffee
Jul 16, 2017
Andrew C.
The coffee tastes great and always arrives fresh. I like that I get to try different kinds of coffee each month knowing that it will taste good. Brothers does a great job selecting the beans!
Verified Purchase
Great coffee!
Jan 06, 2017
Ethan B.
I just received my first shipment of coffee, and it's fantastic. I always enjoy trying new coffee, so it's nice to be able to do that while supporting a social cause.
Verified Purchase
Great coffee!
May 17, 2018
April O.
Very fun to get in the mail.
Verified Purchase
Improvement
Jun 01, 2018
Emilymartin
Matt was very apologetic for my lost order that was meant to be a Christmas gift of a friend. She received her package 5 months late, but the coffee was high quality and enjoyable.
Verified Purchase
Hi Emily,
I apologize for the shipping issues. The Post Office is great for us, but sometimes they make mistakes. I'm glad we were able to eventually sort things out for you, but a late Christmas gift certainly isn't as awesome as an on-time one.
We're so glad you gave us a shot! Best of luck in your search for great coffee and be sure to think of us next time a coffee-loving friend needs a gift.
-Matthew
Great!
Sep 27, 2018
Robert H.
Brothers coffee company is great.Coffee is very taste and colorful. It is great coffee. I hope that customer satisfaction is their main goal.
Handled cancellation well
Jun 11, 2018
Dani S.
While the coffee we received was not good, the company handled our complaint and cancellation very well. Good customer service. Perhaps it was a bad batch from their supplier?
Verified Purchase
Hi Dani,
I'm sorry we never were able to figure out what happened to your coffee via email! We had a number of great reviews for the particular one you had issues with. I'm worried the bag may have been damaged in transit.
Either way, thank you for giving us a chance and I hope you find excellent coffee wherever you get it from!
-Matthew
Coffee with a Cause - Fantastic
Jan 24, 2017
Aaronwinter
This review took a bit because I was savoring my first of two coffees and wanted to get to the second before reviewing. What I can now say is fantastic. I'm a "coffee is a need in the morning" drinker but will not sacrifice quality. This first batch has been so good - the medium Guatemalan roast had a great acidity and smooth finish while the dark roast blend was rich and earthy. Both great. All this and we haven't gotten to the fact that it's quality coffee, a good price, AND there's a story behind everyone involved. Roasters-have a story. Growers-have a story (which is amazing, look it up). Brothers-have a story.
Somewhat satisfied
Mar 21, 2019
Edward A.
I really enjoyed the concept and it was fun to get something new to try each month... but overall I wouldn’t say that I received a coffee that I would want to buy more of.
This was a gift and I was told they had indicated bold/dark coffees but that didnt seem to line-up with my expectations of what those would be. I can’t fault them for not being my preference but I wouldn’t continue this gift box
Hi Edward,
I'm so sorry we didn't live up to your expectations!
We find a new roaster each month, something unique in the coffee subscription business. While this provides our customers with plenty of coffee-adventures, sometimes we work with roasters that might specialize a bit more on the light side or the dark side. That is why when signing up we make sure to tell you if you select "dark" you'll get a range from medium to dark.
The vast majority of our roasters are great at the whole range of roasts, but some would like to shy away from anything dark enough for them to call it "burnt." We happened to be working with one of those when you received your coffee.
We're so glad you gave us...
very tasty
Jul 08, 2019
Bob M.
Received first shipment. So far, so good. Very tasty