Q: With the mini kit it says "half the size". Is that fewer fill size products? Or the same amount but smaller quantity of each?Asked by Erica B., November 2020
All our kits contain full size items so the mini is fewer full size items.
Thanks for asking!
Q: Are all the products non comedogenic? I cannot use anything above a three on the scale. I feel a bit apprehensive buying a box sight unseen because I always go through ingredients before buying.Asked by Lauren T., September 2020
Thank you for your question. Non comedogenic is denoting a skin-care product that is specially formulated so as not to cause blocked pores. But it sounds like you are asking about ingredient safety?
I can assure you our products are safe enough for sensitive skin (we have many cancer patients and survivors who are avid fans of the Clean Beauty Kit (they are among the most sensitive group). Our products never contain synthetic fragrance. Do you know exactly what you are allergic to? If so, you can notate your account so we can review and swap a product if necessary, although to date we've never had any issues with our partners' formulations.
Please check out the clean beauty code on our...
Q: How can I change the shipping address for my box? I've changed it through CrateJoy, but the last box went to the wrong address. I've tried reaching out to your company, but no one has responded.Asked by Kelly G., February 2021
Sorry about that.
The best way to get in touch is: hello at CLEANBEAUTYKIT dot COM
I will change your address now.
Thank you for inquiring,
Q: Can 2 people share this box, or should we get a 2nd subscription?Asked by Gerard V., September 2020
You can order a kit to share since each box contains 8-10 full size items but since they are all different, you may want your own box! It's up to you. We look forward to you and your friends and family enjoying our Clean Beauty Kit!.
Thanks again for the question and have a wonderful day!
Until all beauty is clean,
This was a present for my niece. Unfortunately it came with a LARGE UPS bill for her. I was so shocked and embarrassed!!
I contacted the seller and all I got was that they don’t know why that would be. No attempt to help and no useful info.
After many attempts to reach out to the seller again and again and again, I feel obligated to warn others.
This seller has seemingly ghosted me, leaving me with a sizeable bill after taking my money.
Never again will I purchase from her.
Yes indeed. *After* resorting to this public review to get her attention, she did indeed finally get back to me. I didn’t take her up on it though. At this point, I just want to get what I ordered and to be done.
Unfortunately that didn’t happen. The hassles and headaches continue.
And then she has the nerve to direct me to her other site, so I can give her more of my money. As if!
All I have to say is if you’re not in the US, expect unwanted surprises and poor service. This box continues to be listed here as ‘ships worldwide’, but this seller offers subpar service outside of the US. Good luck!
I responded to you via email on 2/19 with the following message:
"I hope you are well. We will of course take care of it.
Customer service is our #1 priority but please understand I’m a one woman show, on my long overdue honeymoon right now with limited cell service in Kauai so there’s nothing I can do except send you a Venmo or PayPal for the amount of the shipment
(I can’t refund through the Cratejoy app as it’s not my service so please forgive me).
My Venmo is "cleanbeautycon” — please request the funds there and I’ll make it right. Or you can use my email to find me on PayPal.
Again, my service is spotty so it might take a day or...
I had cancelled this box and I was sent one anyway. When I responded to their email they have not written me back with a response. This is Day 2. I cannot figure out how to contact buyer any other way than to leave this review.
If you are reading this I would not let either company have your credit card info. I cannot even contact Cratejoy.
Buyer beware is correct.
We do not see that your box was cancelled, so we shipped your order.
Let me share how Cratejoy works:
1. once a subscription is started, you are billed
2. Then we are payed. And we ship the box out
From my understanding, you can't order a box Monday and cancel on Tuesday. .
I hope you get in touch with Cratejoy to resolve the issue, as we have limited items and would like to only send them to customers excited to receive the items.
We have not been able to get in touch with Cratejoy either.
Thanks and so sorry about this mixup as we are happy to refund you,
This is the best beauty box I’ve received! Each item is packaged cute and the overall aesthetic is pleasing! Great job! Thank you so much and I look forward to each box of surprises!
The only kit you can find professionally curated and CLEAN beauty products. Cassandra is a top authority on all things clean beauty so when you get one of these boxes you know you won’t be hoodwinked! And when there was a small shipping issue with a product leak she was able to set up contact with that brand to have a fresh one sent over right away!
I appreciate the transparency and love that you are into your boxes!
Thanks so much,
Good products but not for teens. I bought this as a gift for a teenager and there was a bottle of lubricant in it. Very inappropriate for her but a good gift for an adult.
Thanks! In the future you might want to try a 'custom' teen kit, as our regular boxes are aimed at adults 18+.
Our monthly boxes clearly show a photo of what is inside each Kit and the December self-care box did contain personal lubricant and feminine wash.
Have a great day,
Seller was helpful with helping me get a new box when mine had an issue.
Our customer service representative was filled in on the issue at hand.
As we have privately messaged you, have done our very best to fix this issue and have sent a new replacement box out to you. We hope you have a very happy holiday season.
**UPDATE: We sent a new box to customer. Thank you Beth. Happy New Year
Really nice products, full sizes. Good presentation and story about the box. This is a helpful item because it allows the recipient to try out a few various clean beauty brands without the commitment of the full prices and lines. Love it.
Thank you for your review. I am beyond grateful for your support and appreciate the honest feedback! I hope you order again.
Please don't forget to tag us on social @cleanbeautykit #cleanbeautykit
Until all beauty is clean,
I really loved everything and once I can reactivate my membership I will
Thank you so much for your review. I am glad you are loving everything!
I am glad to hear you are enjoying your subscription. Happy Holidays!
Until all beauty is clean,
There's a product in this kit for everyone. This isn't just another make up subscription box. This is truly a "lifestyle" box. The best part is you won't find one product in this box that will be harmful to your health! Truly non toxic products that perform to the highest degree. 5 stars from me on all aspects.
Thank you for your review.
I am glad you are loving your lifestyle box as much as I love curating them for you!
Can you let me know why the quality was a 2 star for you?
Until all beauty is clean,
This was a gift for my niece. I’m told the products are good, but my experience with the customer service has been horrible. I needed to update the shipping address. I did this through CJ, but it didn’t update with the seller. I’ve reached out to the seller multiple times both through CrateJoy and directly through Lashbinder, and have received NO response. They are costing me $10 for each box that they ship to the old address since I then need to take it back to the post office to forward it to the new address. This is terrible customer service. I’m glad I only signed up for 6 months and will not recommend this to anyone. Next time I’ll order through a more reputable company like BirchBox.
I’m sorry you were not able to get in touch. I have been on my Honeymoon the last month and just returned. We were not notified through Clean Beauty Kit or Cratejoy. We will happily pay for your rerouted box.
I’m looking into it and I don’t see what Address you are referring to that you want changed. Can you please let me know so I can Change it?
So sorry and I will talk to Cratejoy about this so they can update their system.
Our pre-launch summer KIT features several black woman owned brands, a face mask to protect from COVID-19, a refreshing face mist, lip balm, liner, lipstick and lipgloss. Body soufflé, oil and Petal sparking beverage in Lychee rose to name a few! Products are valued at over $250
The curation for August has been done and we're so excited to bring you these amazing brands this month: Mizzi Koe Organic Kombucha Orpheus Body Care Ida Body Care Masami Fyve Zoha Lelu Pampered Soap Candles Nudo Skincare You can now shop these amazing products here, or grab yourself a Clean Beauty Kit Subscription.
Valued at $247 this box always features 100% women-owned products made in the USA including: DIY ‘Galentine’ Nails by Cassandra McClure KPS Essentials Probiotic Toner SprinJene Natural Toothpaste Chapters by Carissa Noelle one of a kind bracelet Kiss & Lips Matte Lipstick Crystals Of The Cosmos Heart Crystals, Pickles Potions Natural Fabric Freshener & LaMonique Cosmetics Lipstick and Lash Binder Eucalyptus Bundle. LIMITED QUANTITY AVAILABLE! About the Kits:
Valued at $239 this box features 100% women-owned products, all made in the USA including a soft lip butter, hydrating night cream, essential oil blend, pup wax for your furry friend, a relaxing bath bomb, oil body mist, and a CBD-infused topical oil for aces and pains! BONUS pouch with a variety of real crystals to calm and soothe. The Mini Mini is $29.99 and contains 4 randomly selected full-size products The Full size Kit contains all eight full-size products (pi
Happy Spring Box!