They said the subscription would be 6 months and 6 deliveries. In actuality, it was only 5 1/2 months. The first package was labeled delivery 2 of 6, so essentially they skipped one shipment. Plus I asked for the subscription to not renew, and it says that on my receipt. Luckily I checked online and noticed it was on auto-renewal and corrected it. After disputing the issues i had, they claim to have shipped a 4th package, but never provided a tracking number. The “missing” package was the only one that didn’t have a tracking number. Go figure. Be careful when ordering. My experience was not good.
We certainly apologize for any issues regarding shipment of your order. Our daily goal is to ensure that all of our customers receive legendary service.
We were not made aware of an issue until we received the cancellation notice. As you stated, you were initially set up on auto-renew. Three of our boxes have been delivered with our first box missing. Once an order is shipped you receive an email with a tracking number.
What we can do is send the first box out to you and fulfill the last two boxes of your six box order even though you have cancelled. Club Scikidz will make this right so you can enjoy lots of great STEM activities.
If you decide in the future that you would like to...
my grandson hasn't opened the last 2 boxes, and I've been trying to cancel subscription. after numerous tries in January, I was told all further shipments were cancelled, but I had to pay for January. Now its February 15, and---just got notice they are shipping new box! Wow! Still cant get a hold of anyone to cancel AGAIN. I think this is fraudulent.
I’m so sorry that we did not successfully cancel your subscription at the time you contacted us. We work very hard each day to ensure that our customers receive excellent service. Your February delivery has been cancelled and you have a full refund on the way. I understand that your first two boxes were delivered, and on time. If your Grandson decides in the future that he would like to start receiving the boxes again, just contact us and we will set you up with a 3-month subscription at no charge.