Q: How do I get in contact with someone emailing hasn't worked ain't received a reply waiting on my first box Asked by John B., December 2021
We apologize you did not receive a response it looks like you emailed us yesterday. Our normal email response time is 1-2 business days. Please keep in mind that we are not open on the weekends. Our business hours are Monday-Friday 9AM-5PM EST. If you are looking for a faster response please contact us directly via phone and speak with one of our representatives.
It looks like the last time you reached out was on the 15th of December about when your package would ship. We responded to your inquiry Fri December 17th with tracking details for your shipped package. If you did not receive this email please give us a call at 855-258-2822.
Should you have any questions, please contact us again.
Q: I ordered a box a few months ago and it contained an awesome SOG Manchette. My son loves it so much that he took it. Is there a way for me to order another one in my next crate? Asked by Jackson L., December 2020
Absolutely there is a way. All you would need to do is call ClubTac HQ at 855-258-2822 and we would be more than happy to assist. Also for any other gear you LOVE and would like to get another, all you would have to do is go to our ClubTac bunker website. Unfortunately CrateJoy does not allow us to add links but this site allows you to purchase gear that you have seen in your previous crates. Thank you and have a wonderful Holliday.
Q: is there a way i could pay a lump sum for the whole year, instead of paying each month?Asked by Lesha B., November 2020
Absolutely there is a way. You would have to call us at (855)258-2822. Thank you.
Dont do it!!! Youll be pissed as hell later when you actually get the "gear"...and you wont get a penny back no matter what they screw up I promise you that!
Q: Hi do you ship to the U.S. Virgin Islands?Asked by Shawn J., October 2021
No answers yet! Be the first to help by adding an answer below.
I love all of the products I have received from ClubTac. I have been receiving boxes form them for 6 months now and the one time I had a issue with a missing part, they took care of it with no issue. Great box and great customer service.
Not impressed, no info explaining the idea Behind each tactical item, a couple of the items are fine quality, the others are cheap.
The second box which was lacking in quantity made up for it in usefulness and quality. That still doesn't change the fact that not one person had looked at this in over a month almost 2 and that I still am unable to access my account due to the fact that I have an android phone.
I'm an outdoors loving gal who enjoys her tactical/survival gear. I placed my order on Cratejoy after a look at all the good reviews. Seemed like a reasonable deal. I did the second level up on their drop down list Standard instead of Basic. Paid basically $20 more a box because the description said the contents would be worth nearly twice the amount. Well, I recieved my first box and was pretty surprised by the contents. At fifty some dollars a box I got about 35 dollars worth of stuff. I will admit some of it is nice but the rest is just tid bits worth a couple bucks a piece. I signed up for a year's worth of boxes... that's a pretty sizable chunk of cash. I can understand that buying in bulk gets the business a discount per item compared to what someone could buy a single item for but I still feel like what was recieved wasn't worth what was paid. Definitely not what was advertised as at least $110 worth of gear. I hope the next box is more impressive. Also would like to add that user...
Great stuff and their support staff is friendly and helpful. Will be a repeat subscriber.
We appreciate the kind words. We first want to apologize for the shipping delays and we are making up for it in the crates. Get ready, every crate gets better and better with the subscription. Have a blessed week.
Will not let me cancel my subscription.
We apologize you feel this way. However We have sent numerous emails and recorded calls with you on the phone explaining how to cancel your membership. ClubTac does not lock you in to anything but it is up to the customer to cancel their accounts. That is a security feature that can not be broken. If there is anything else we can do to help assist you please contact us again by phone 8552582822 we will do our best to help you. This review we believe is not fair. We sent your box within our shipping perimeters listed on our listing. We also sent you gear retailed WELL over what you paid. Thank you and have a blessed day.
I liked the cooler back pack can get use out of it since it’s rain proof. Overall the quality is there in the products I received.
Highly recommend. Amazing staff. Best items for the price. Get this subscription in your crosshairs and take the shot today.
What a great box i received. It had everything i would need for a night in the woods which is exactly what i did the day i got the crate. The cooler backpack i got was extremely convenient. However instead of ice i used hot packs and got food to store in there and it was very well insulated for that. I dont think clubtac even knows it could do that. GREAT PRODUCT GUyS
I ordered 3 months of this for my husband, He absolutely loved it! It’s exciting getting it every month and finding new things that men love things they don’t normally buy for themselves or want to spend the money on. He is now able to try new things out and find things that he likes in that work good for him when he is out hiking and doing other manly stuff 😂❤️
I got this subscription for my husband and he LOVES it! I got him the premium subscription because we wanted the best products! It is 100% worth the money and more. It is awesome to see the different products and tools that you get EACH MONTH! My husband gets excited for every new box! The customer service is outstanding they are always there to help with any question! Shipping is fast considering everything going on with the holidays and pandemic! Amazing company, I would recommend this product to anyone who is looking for a badass subscription where you never know the type of products or tools you will receive. 5 stars isn’t enough!!
Photo credits; courtesy of a loyal ClubTac member.
Photo credits; courtesy of a loyal ClubTac member.
Another loyal female customer who loves our gear.
This box is from last year and the customer could not wait to let us hear about how happy they were.
We currently have one of the largest stocks in FDA approved face masks, KN95 and 3m masks, hand sanitizer, and TOILET PAPER!
This is our newest box for Premium members.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.