Q: From what I have read 📚 you only ship within the US is this correct? I was looking to subscribe but if you don't ship outside the US then I guess I am outa luck.....Asked by Jennifer R., February 2023
Hello Jennifer, we can ship outside but you would have to contact us at 8552582822 and we would have to charge the difference for the shipping cost.
Q: I bought and paid for 6 months of this on 11/22/2022 but have not received the first one yet. When can I expect it? Asked by Crystal B., December 2022
Following boxes ship on the 5th of the month,
Renews monthly on the 11th
Order between the 1st-10th to have your crate shipped by the 14th. If you place your order after the 11th of the month, your crate will be shipped on the 5th of the following month. Subsequent boxes ship on the 5th.
Only ships within United States.
Hope this helps.
Q: How do I get in contact with someone emailing hasn't worked ain't received a reply waiting on my first box Asked by John B., December 2021
We apologize you did not receive a response it looks like you emailed us yesterday. Our normal email response time is 1-2 business days. Please keep in mind that we are not open on the weekends. Our business hours are Monday-Friday 9AM-5PM EST. If you are looking for a faster response please contact us directly via phone and speak with one of our representatives.
It looks like the last time you reached out was on the 15th of December about when your package would ship. We responded to your inquiry Fri December 17th with tracking details for your shipped package. If you did not receive this email please give us a call at 855-258-2822.
Should you have any questions, please contact us again.
Q: I ordered a box a few months ago and it contained an awesome SOG Manchette. My son loves it so much that he took it. Is there a way for me to order another one in my next crate? Asked by Jackson L., December 2020
Absolutely there is a way. All you would need to do is call ClubTac HQ at 855-258-2822 and we would be more than happy to assist. Also for any other gear you LOVE and would like to get another, all you would have to do is go to our ClubTac bunker website. Unfortunately CrateJoy does not allow us to add links but this site allows you to purchase gear that you have seen in your previous crates. Thank you and have a wonderful Holliday.
I can’t begin to tell you how big of a disappointment all of this was. The box was was a month late and when it arrived, it had more marketing material than it did items. I thought I would try out the premium tier at $180. Nothing in this box came close to being over a $10 item. One of the items was HAND SANITIZER. For that much money, they could have done so much better. I was conned by this con-artist of a company. Don’t waste your money. I’m sure they will alter my review per their review policy per below:’
Reviews may undergo editorial review to ensure that they meet our content guidelines. We reserve the right to edit, delete, or consolidate reviews.
I never received my first box!
Money withdrawn from account a month ago.. signed up in beginning of march... still haven't seen any package delivered. Is after Easter now.. if nothing shows un in next day or two i will Canceling and disputing the charges with my bank ....
This box was far below expectations. Previously tried the battle box at the same price point and there is no comparison between the two. If you are looking for a subscription box for tactical and survival gear, I to not recommend this. Of the 3 boxes we received only one small first aid kit would be of use everything else was just very strange filler items.
I wouldn't bother with ordering. I ordered a 3 month subscription on March 1st. I still haven't received the first box yet. I e-mailed them 10 days ago asking when the box will arrive and still have not heard anything from them. I e-mailed them again today, we will see if they actually respond back.
Do not get they will not refund your money back even if you cancel within the 24hr period and everything that comes in it you can get at harbor freight these people are a joke! Customer service was nice but seems they just tell you what you want to hear and when you call them you can never get anyone you have to keep calling and bugging them
My packages have all been late, and the quality of the products are way below what I expected. So far I would not recommend this to anyone.
the worst box i have ever purchased spending 70 to get a copy of the constitution. customer service wants to never give you your money back even though you sent the items back. If i could meet in person with them i would.
Started fairly well. Moved up to premium. Enjoyed it up until Oct 22. Crates for Oct/Nov 22 were underwhelming and the first time I feel like you did not get your value. Dec 22 was a flamethrower. Cool, but not practical. Not the sort of thing i would buy. Jan 23 crate was extremely underwhelming. Lots repeats of low value items. Cancelled.
Not worth the money waiting four weeks for garbage.
Hello Ellis, we apologize you feel this way about your first crate. Your second crate which is on the way is a legendary item. Hopefully this will change your mind and your review. Please contact our manager Austin at 8552582822. Thank you and have a blessed day.
Photo credits; courtesy of a loyal ClubTac member.
Photo credits; courtesy of a loyal ClubTac member.
Another loyal female customer who loves our gear.
This box is from last year and the customer could not wait to let us hear about how happy they were.
We currently have one of the largest stocks in FDA approved face masks, KN95 and 3m masks, hand sanitizer, and TOILET PAPER!
This is our newest box for Premium members.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.
Order by June 9th and get it by Father’s Day