Q: Is this box still active?Asked by Maryse-annik L., September 2019
Q: Anyone else failing to get their boxes? It’s toward the end of September and I haven’t gotten a box since mid-July. Tried emailing the company and haven’t gotten a response. What’s really frustrating is that I paid for a 6 month subscription in June and have only gotten one box!Asked by Dana M., September 2019
I ordered on Aug 21 in order to receive for my daughters birthday on Sept 29. It never came. I emailed the company twice for shipping info, never got a response. Today I got email saying order was cancelled and refund given. Checked account and no refund shows up. Also they gave no reason or explanation. Nothing. Then I check site which I have done several times a week only to see it is sold out, however it...
Nope! I ordered mine in early Sept & still haven't received it. I've contacted the seller twice & no response.
My girls are on their 3rd month with their box and I am on the fence. I love the idea and the quality of each idea in the box is very high. Where I am stuck is there doesn't seem to be a lot of variety of items. Each month they seen to get bath/body care items with a few other goodies. I would love to see more items promoting the philosophy of the box...a shirt with a Confident expression or saying on it, towel with the same idea, something for school to promote confidence, etc. The value of the box seems to sit around or even less than what it cost plus shipping (drawing a blank if there is and how much). So adding a featured item would help. My girls like getting a box just for them and I can only get them 1 and chose this box. Just which it promoted more what it takes about and sent more items to match that....shipping and their tracking numbers at times do not match, therefore I can't see watch. Do wish it wouldn't arrive on one of the last 3 days of the month.
I ordered aug 21 for a gift for my daughters bday on Sept 29. It didn't arrive. I sent 2 emails requesting shipping info. No one even bothered responding to me. Then today almost 2 months later I get email saying my order was cancelled. And have been refunded (bank shows no refunds have come thru) . They gave no info on why it was cancelled or even an apology. I've checked site religiously several time a week and just today it says its sold out. However it wasn't sold out when I ordered or the month after or the last 3 weeks. I have never dealt with such poor service. My child is beyond disappointed as she checks mail every day in hopes of getting her now extremely late gift. This company needs to do much better. At the very least they could have responded to any of my emails in order for me to make a decision on what I needed to do. The concept of the box is great but the execution by company is absolutely horrible.
The shipping time on this box is taking so long! I ordered this for my niece early Sept for her birthday & a month later, it's still not even shipped yet. I've contacted the seller twice & no response. I'd much rather put together my own box than wait this long for a child's birthday present.
The Box has a nice concept and would be a really nice box if it stayed true to it's policy and played up on it's name. So far I have paid for 3 boxes and received 2. The shipping policy states that the boxes ship during the first week of the month, That policy is not correct and should be updated. You are billed for your box a month in advance around the 2nd Friday of the month. However you do not receive your box until the last week of the next month. My first Purchase was on 5/24 and I received my box the last week of June, My second box was purchased on 6/12 and I received that box on 7/31 after sending an email to the company, My last purchase was on 7/15 I have not received this box or a shipment email. The quality of the box is okay at best. The first box is what was expected from the pictures on the site. My 8 year old loved it. My reasoning for getting the box was the mission statement on the website. It fit what I was looking for. The second box was not what I was looking for but it was really nice for an older child. I agree with Heather S. about the value of the box and it needing more items that say " Confidence" not just body items .
I love to be confident