I ordered aug 21 for a gift for my daughters bday on Sept 29. It didn't arrive. I sent 2 emails requesting shipping info. No one even bothered responding to me. Then today almost 2 months later I get email saying my order was cancelled. And have been refunded (bank shows no refunds have come thru) . They gave no info on why it was cancelled or even an apology. I've checked site religiously several time a week and just today it says its sold out. However it wasn't sold out when I ordered or the month after or the last 3 weeks. I have never dealt with such poor service. My child is beyond disappointed as she checks mail every day in hopes of getting her now extremely late gift. This company needs to do much better. At the very least they could have responded to any of my emails in order for me to make a decision on what I needed to do. The concept of the box is great but the execution by company is absolutely horrible.
The shipping time on this box is taking so long! I ordered this for my niece early Sept for her birthday & a month later, it's still not even shipped yet. I've contacted the seller twice & no response. I'd much rather put together my own box than wait this long for a child's birthday present.