I ordered the Fem Box as a gift because of the all the articles they were featured in and was hugely surprised at what was actually delivered.
The book has a line drawn across the bottom with a sharpie marker, discoloration and a tear. The cup is made of thin plastic with the design "protect the source of hope" on it - doesn't make sense to me why it's in this box. The face mask has a sticky glue dot spot on it. The candle is nothing like the featured item image that was shown when I ordered this box. There is no bag and no top. It looks like sticker letter labels were applied to a plain jar candle to spell out the word "hygge". There was also some other items in the box that felt random.
Even though it is marketed as "Hygge Fem Box", they are basically using the "Hygge Box" brand and tricking people into thinking they are one and the same - NOPE. Not cool.
My first box is very disappointing. Most items arrived smashed because they were squized in a box. The metal tea infuser looks cheap like from a 99 cent's store. It's made poerly and all the leafs and herbs went into the cup. Same thing for the bath bomb, very cheap. No label, no name. Oh I really expected better items :/
Hello Lena, we apologize that this box was not the box that you expected, we also apologize for the damages caused during shipping. The tea infuser was paired with the Pinky Up tea because not everyone has an infuser. The majority of our products are crafted by artisans, and by small coming up businesses. We appreciate the review, and we will improve.
Paid for a 3 month subscription. Received the first box right away in July. Haven’t received any boxes since. Tried to contact the seller twice. No response. Looks like I just got taken advantage of....Lesson learned!
I liked this box, but had to end my subscription for a break. I paid for June and still haven’t received it or any return communication after 3 attempts. I asked for a status with the understanding there could be delays in shipping, but I have not received even ONE response back to my inquiries. I contacted via CrateJoy and via email. That is why I gave one star. The books are decent, and some items have been good. Fairly affordable, but I will never return to this company due to feeling robbed and I take customer service very seriously. I waited over a month for a reply or status, which I feel is fair, before writing this review to warn any potential subscribers. Don’t cancel until you have everything you paid for or they will definitely rob you. Very disappointing.