Q: I ordered on Oct. 2nd - when can I expect my first month box? Thanks!!Asked by Lindsay C., October 2020
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Q: Has anyone else had trouble with their candle not burning evenly? After using mine a few times now I'm left with an unusable tunnel of wax around the edge of the tin. So disappointing.Asked by Arlene G., January 2020
Hi Arlene -
We're so sorry this happened! A couple of things can cause candle tunneling, but it can be fixed!
The most common cause of candle tunneling is a too short or too cool burn on your first lighting. Sometimes things as simple as weather can cause this -- if it's too cold in the atmosphere around the candle, the wax can't get hot enough to form a full pool. We recommend on first lighting burning it until...
I won't be renewing my account. To pay what I did and have that little bity candle is ridiculous and not only that but it burns down in about 2 hours. No thanks
Just received the October scent "Hades." Slightly spicy with a heady perfume. It's lovely and rich and I'm trying to make it last as long as possible to really fill my favorite month.
The tin and packaging are both simple but very cute and effective, and you can tell it's a small-batch product made with love. I'm really looking forward to what other monthly scents I get as we get further and further into candle season!
All other candles are dead to me, because they can't... hold a candle to... Cowboy & Cricket. The themes are creative and fun, and always smell incredible. Packaging on the tins is nice and snug, and always arrive exactly when I expect them. Did I mention they smell incredible? They smell INCREDIBLE.
Adorable! Can’t wait to receive these month after month!
Any day that my monthly wax melts from Cowboy and Cricket show up it is a Good Day. Every scent so far has been flat out wonderful!
I love, love, love these scents! For me, they've become kind of a collector's item for me...I think the names/scent tie-ins are pretty cute and funny. The monthly process is pretty simple, they send you a survey for what scent you want and you get a discount code to buy individual extras, too. The presentation with the labels is nice too, no problems with packaging.
The customer service was so great at answering my questions I had and this was actually my first box I've subscribed to too. The wax melts are such a good deal considering the quality and makes me question any other ones I've ever used. They smell throughout the house and last for hours. I can't wait to keep getting more and might actually upgrade to candles!
Hands down my absolute favorite candles and having the option to get them auto shipped to my house every month is fantastic. All of the scents are amazing and I like the option of choosing my next scent or being surprised by the monthly choice. Packaging is great and shipping is very fast.
I love my candles; I love my wax melts; I love a little surprise in my mail every month. As a bonus, the Teen boys who live with me also love the wax melts and often steal them to use in their own rooms, which ... well, iykyk.
I love the Cowboy and Cricket wax melts! Not only is the selection amazing and long lasting. I have melts that are a year old now (I don’t go through them quickly) and still smell just as amazing as they did on the day they arrived. Which is amazing. Cause I can curate my collection (and stock up on the Kylo Ren melts) to suit the season and not have to worry about them going to waste.