Q: How do I add a gift note on my order?Asked by Alexa T., March 2020
When you check out after choosing which subscription you want, you would have to check the little box that says "gift" and then write your note in the box below.
Hope this helps.
Q: Can we change the address halfway through the subscription?Asked by Alexa T., March 2020
I can definitely change the address halfway through the subscription but you have to give me at least a weeks notice to change it so it arrives at the right address when you want it.
Thank you for inquiry.
Q: Will the packing slip / invoice show how much I paid?Asked by Alexa T., March 2020
The packing slip will not show the price you paid for the jerky.
Q: Hello Community. Do you know if Craft Jerky Co. also ships free to Canada? Also could they ship to a PO Box? Thanks for any help, DarrenAsked by Darren M., February 2020
Yes, we can ship to a PO Box. Shipping to Canada is free as well.
Yes, we ship to Canada for free. We also ship to PO boxes.
all good! fast shipping, great products and good communication. thanks.
I set this up for my Dad, it was a big hit. Zero complaints with the quality, shipping or service. I would highly recommend for anyone who loves jerky.
I ordered this as a gift for my fiancé for Christmas. Every month, it arrived late. I haven’t even received my final months shipment and their customer service is very slow to respond. I thought this would be a great annual gift but it’s proving to be too much of a chore.
The actual taste of the jerky is decent. Most packages give you a standard tasting one, but some of the picks have been interesting!
However, I don’t recommend because the actual shipping and receiving of this way too unorganized.
I am sorry for the delay you experienced with your jerky orders. All your shipments were sent to you according to your subscription date and confirmed on the tracking history you got when you received your tracking number. Delays caused by USPS are beyond our control. USPS website clearly states that they are short-staffed due to the COVID impact and is clearly asking for patience with their deliveries so I apologize for any inconvenience this may have caused.
We are happy to hear you enjoyed the quality of our jerky and hope to have you back as our customer again.
The products are great..... but actually getting the box ship has been a nightmare! I prepaid for a 6-month gift subscription for my husband. The first monthly box arrived without issue. The second month never arrived. Upon contacting the seller they advised they would look into the issue and did determine that the 2nd box never shipped. They stated the issue had been corrected and agreed to shipped both the 2nd box 3rd box together. Well, month 4 has come and gone with no box. I again reached out to the seller. I was recently notified by email that they would be shipping out the 4th box, which again was missed in thier "system".
I would be very cautious in purchasing this subscription, especially if you are considering giving this as a gift. Unless of course, you plan on following up every month with the person you purchased this for, just to ensure they actually received it, and then having to reach out to the seller to correct the issue every month. Not worth the hassle in my opinion.
With two pre-paid boxes left to go, I will have to wait and see if boxes 5 and 6 will ship as scheduled, but my hopes aren't very high.
Thanks for the feedback! I'm sorry to hear you've had a less than excellent experience with us. Due to the pandemic, the national shortage of meat and shipping carrier delays during the elections, we were faced with a temporary replenishment of our stock. Since then we have taken measures to fix the problem, including maintaining twice as much inventory and buying more regularly to ensure this does not happen again in the future. Once again, I sincerely apologize this happened and appreciate your understanding.
My dad loved it! It was nice getting something different every month. There was a verity of flavors and overall a great experience 👍🏼
I don't actually know if the jerky is good because I never got it. Apparently, the post office forwarded my package for some unknown reason to some unknown address. ( I removed a reference to me not having this problem with other retailers.)
I contacted the seller, and they advised me to contact the post office, which I did. (I removed a reference to the long-standing ineffeciency of the post office.)
UPDATE 3/21/2021: I got an email from customer service this morning; they want me to change my review so I did, and I'll add this: At this point, I still haven't received my jerky nor have I heard back from the post office. I checked tracking this morning and it appears that my jerky is on the way and I hope it will be here soon. If I get it I will update the "quality of products" and "curation" parts of the review.
UPDATE 3/23/2021: According to tracking on the post office website, my jerky was delivered to someplace in Carrollton, Tx, which is not where I live. I have no idea why; as hard as it is to believe, I haven't heard back from the post office. I have once again requested a refund so hopefully I hear back from customer service today, otherwise I'll just dispute the charge with my bank.
Hi there, I'm sorry to hear that you did not receive your jerky yet. We received your order and shipped it within 24 hours to the address you specified. The address we received has mail forwarding on so it got redirected to another address. This typically happens when someone moves or it was simply a mistake by USPS. We would resend the package, however, we are waiting for USPS to get back to us regarding the status of this address. In the meantime, we’ve issued you a full refund and are working to send you a courtesy package free of charge once USPS has gotten back to us regarding the status of this mailing address. Thanks for your understanding.
I don't usually write reviews, but this one deserves one. The shipping was fast, JERKY WAS DELICIOUS, and customer service was awesome. This is one of the best subscription boxes I've ever had. They answered all of my questions. They kept me informed throughout the order. Delivery time was faster than promised. They even threw in 2 bags of free jerky! If you're on the fence of ordering, JUST GET IT!
Thank you for the amazing review, we truly appreciate it!
I ordered the largest box (8 bags) for one of my husbands xmas gifts and to say I’m disappointed is a huge understatement....HALF of them are teriyaki, 2 are “original” and 2 are BBQ...not what I was expecting from a “craft jerky” box.....do yourself a favor if you want variety and order elsewhere..also beware of the autorenew..I clicked that I only wanted a one time box with no auto renew yet when I got my email receipt it said I was set up to auto renew monthly....I will say that customer service did take care of that quickly.
Large variety of flavors and fast shipping! Looking forward to next month!!
Just arrived. haven't tried them yet but will update my review when i do
UPDATE: a lot more jerky than I was expecting, huge variety of brands and flavors. looking forward to next month!
Thanks for your business, we're thankful for amazing customers like you. If there's anything we can do for you, please let us know.