Q: How do I add a gift note on my order?Asked by Alexa T., March 2020
When you check out after choosing which subscription you want, you would have to check the little box that says "gift" and then write your note in the box below.
Hope this helps.
Q: Can we change the address halfway through the subscription?Asked by Alexa T., March 2020
I can definitely change the address halfway through the subscription but you have to give me at least a weeks notice to change it so it arrives at the right address when you want it.
Thank you for inquiry.
Q: Will the packing slip / invoice show how much I paid?Asked by Alexa T., March 2020
The packing slip will not show the price you paid for the jerky.
Q: Hello Community. Do you know if Craft Jerky Co. also ships free to Canada? Also could they ship to a PO Box? Thanks for any help, DarrenAsked by Darren M., February 2020
Yes, we can ship to a PO Box. Shipping to Canada is free as well.
Yes, we ship to Canada for free. We also ship to PO boxes.
all good! fast shipping, great products and good communication. thanks.
I bought this for my dad for father's day and he loved it! Great products.
I bought this subscription for my Dad for Christmas. He LOVES getting his box every month & has just raves about the products he has been receiving. The customer service is also excellent. They are very helpful, respond to inquiries promptly & go out of their way to ensure the experience is as great as their products are.
I highly recommend this company & I will be using them in the future.
I don't actually know if the jerky is good because I never got it. Apparently, the post office forwarded my package for some unknown reason to some unknown address. ( I removed a reference to me not having this problem with other retailers.)
I contacted the seller, and they advised me to contact the post office, which I did. (I removed a reference to the long-standing ineffeciency of the post office.)
UPDATE 3/21/2021: I got an email from customer service this morning; they want me to change my review so I did, and I'll add this: At this point, I still haven't received my jerky nor have I heard back from the post office. I checked tracking this morning and it appears that my jerky is on the way and I hope it will be here soon. If I get it I will update the "quality of products" and "curation" parts of the review.
UPDATE 3/23/2021: According to tracking on the post office website, my jerky was delivered to someplace in Carrollton, Tx, which is not where I live. I have no idea why; as hard as it is to believe, I haven't heard back from the post office. I have once again requested a refund so hopefully I hear back from customer service today, otherwise I'll just dispute the charge with my bank.
Hi there, I'm sorry to hear that you did not receive your jerky yet. We received your order and shipped it within 24 hours to the address you specified. The address we received has mail forwarding on so it got redirected to another address. This typically happens when someone moves or it was simply a mistake by USPS. We would resend the package, however, we are waiting for USPS to get back to us regarding the status of this address. In the meantime, we’ve issued you a full refund and are working to send you a courtesy package free of charge once USPS has gotten back to us regarding the status of this mailing address. Thanks for your understanding.
I don't usually write reviews, but this one deserves one. The shipping was fast, JERKY WAS DELICIOUS, and customer service was awesome. This is one of the best subscription boxes I've ever had. They answered all of my questions. They kept me informed throughout the order. Delivery time was faster than promised. They even threw in 2 bags of free jerky! If you're on the fence of ordering, JUST GET IT!
Thank you for the amazing review, we truly appreciate it!
My dad loved it! It was nice getting something different every month. There was a verity of flavors and overall a great experience 👍🏼
Just arrived. haven't tried them yet but will update my review when i do
UPDATE: a lot more jerky than I was expecting, huge variety of brands and flavors. looking forward to next month!
Thanks for your business, we're thankful for amazing customers like you. If there's anything we can do for you, please let us know.
I ordered for my husband. (We both are it.) Such good flavors! Not that processed stuff you get from the stores. This is REAL beef jerky. I will be continuing my subscripction, and will be ordering larger bags from the website in the future. Thank you!
You're awesome Kelsey, thanks for the great review. Really appreciate it.
I ordered this for my husband and he likes all the different types of jerky he gets to try each month.
Thanks for the review! Glad he likes it. If you have any comments or suggestions, please feel free to reach out to us at any time.
Great job guys, keep it up! Looking forward to next month
We are thrilled to have you as part of the Craft Jerky Co family! Thank you for sharing your kind words with us. It really means the world to us and to our entire team! We look forward to serving you again soon!