Q: How do I add a gift note on my order?Asked by Alexa T., March 2020
When you check out after choosing which subscription you want, you would have to check the little box that says "gift" and then write your note in the box below.
Hope this helps.
Q: Can we change the address halfway through the subscription?Asked by Alexa T., March 2020
I can definitely change the address halfway through the subscription but you have to give me at least a weeks notice to change it so it arrives at the right address when you want it.
Thank you for inquiry.
Q: Will the packing slip / invoice show how much I paid?Asked by Alexa T., March 2020
The packing slip will not show the price you paid for the jerky.
Q: Hello Community. Do you know if Craft Jerky Co. also ships free to Canada? Also could they ship to a PO Box? Thanks for any help, DarrenAsked by Darren M., February 2020
Yes, we can ship to a PO Box. Shipping to Canada is free as well.
Yes, we ship to Canada for free. We also ship to PO boxes.
I bought a three month subscription (4 bags) for my husband for Father’s Day. He thought it was a cool idea and enjoyed his gift each month. The jerky was always delicious and the selection was unique; I think the amount that comes with the 4 bag subscription is perfect for a tasting selection. We ended up having an issue, but customer service rectified the problem immediately without a run-around or giving me a hard time. Take comfort in knowing that if you have an issue, the person I dealt with was very kind and helpful, and to me it appears they truly care about their business and making the customer happy. I’d order from them again.
all good! fast shipping, great products and good communication. thanks.
Large variety of flavors and fast shipping! Looking forward to next month!!
I ordered this as a gift for my fiancé for Christmas. Every month, it arrived late. I haven’t even received my final months shipment and their customer service is very slow to respond. I thought this would be a great annual gift but it’s proving to be too much of a chore.
The actual taste of the jerky is decent. Most packages give you a standard tasting one, but some of the picks have been interesting!
However, I don’t recommend because the actual shipping and receiving of this way too unorganized.
I am sorry for the delay you experienced with your jerky orders. All your shipments were sent to you according to your subscription date and confirmed on the tracking history you got when you received your tracking number. Delays caused by USPS are beyond our control. USPS website clearly states that they are short-staffed due to the COVID impact and is clearly asking for patience with their deliveries so I apologize for any inconvenience this may have caused.
We are happy to hear you enjoyed the quality of our jerky and hope to have you back as our customer again.
The products are great..... but actually getting the box ship has been a nightmare! I prepaid for a 6-month gift subscription for my husband. The first monthly box arrived without issue. The second month never arrived. Upon contacting the seller they advised they would look into the issue and did determine that the 2nd box never shipped. They stated the issue had been corrected and agreed to shipped both the 2nd box 3rd box together. Well, month 4 has come and gone with no box. I again reached out to the seller. I was recently notified by email that they would be shipping out the 4th box, which again was missed in thier "system".
I would be very cautious in purchasing this subscription, especially if you are considering giving this as a gift. Unless of course, you plan on following up every month with the person you purchased this for, just to ensure they actually received it, and then having to reach out to the seller to correct the issue every month. Not worth the hassle in my opinion.
With two pre-paid boxes left to go, I will have to wait and see if boxes 5 and 6 will ship as scheduled, but my hopes aren't very high.
Thanks for the feedback! I'm sorry to hear you've had a less than excellent experience with us. Due to the pandemic, the national shortage of meat and shipping carrier delays during the elections, we were faced with a temporary replenishment of our stock. Since then we have taken measures to fix the problem, including maintaining twice as much inventory and buying more regularly to ensure this does not happen again in the future. Once again, I sincerely apologize this happened and appreciate your understanding.
Bought and paid for a 3 month subscription that was never delivered.
*After I contacted the seller they sent the first shipment (with some added jerky). Will revise this again after the next 2 shipments get delivered. Concerned because it says that all three have been shipped when in fact only one has been shipped.*
Please check your email regarding your order. Thank you!
I don't usually write reviews, but this one deserves one. The shipping was fast, JERKY WAS DELICIOUS, and customer service was awesome. This is one of the best subscription boxes I've ever had. They answered all of my questions. They kept me informed throughout the order. Delivery time was faster than promised. They even threw in 2 bags of free jerky! If you're on the fence of ordering, JUST GET IT!
Thank you for the amazing review, we truly appreciate it!
I ordered the largest box (8 bags) for one of my husbands xmas gifts and to say I’m disappointed is a huge understatement....HALF of them are teriyaki, 2 are “original” and 2 are BBQ...not what I was expecting from a “craft jerky” box.....do yourself a favor if you want variety and order elsewhere..also beware of the autorenew..I clicked that I only wanted a one time box with no auto renew yet when I got my email receipt it said I was set up to auto renew monthly....I will say that customer service did take care of that quickly.
Just arrived. haven't tried them yet but will update my review when i do
UPDATE: a lot more jerky than I was expecting, huge variety of brands and flavors. looking forward to next month!
Thanks for your business, we're thankful for amazing customers like you. If there's anything we can do for you, please let us know.
I ordered for my husband. (We both are it.) Such good flavors! Not that processed stuff you get from the stores. This is REAL beef jerky. I will be continuing my subscripction, and will be ordering larger bags from the website in the future. Thank you!
You're awesome Kelsey, thanks for the great review. Really appreciate it.