Q: How do I add a gift note on my order?Asked by Alexa T., March 2020
When you check out after choosing which subscription you want, you would have to check the little box that says "gift" and then write your note in the box below.
Hope this helps.
Q: Can we change the address halfway through the subscription?Asked by Alexa T., March 2020
I can definitely change the address halfway through the subscription but you have to give me at least a weeks notice to change it so it arrives at the right address when you want it.
Thank you for inquiry.
Q: Will the packing slip / invoice show how much I paid?Asked by Alexa T., March 2020
The packing slip will not show the price you paid for the jerky.
Q: Hello Community. Do you know if Craft Jerky Co. also ships free to Canada? Also could they ship to a PO Box? Thanks for any help, DarrenAsked by Darren M., February 2020
Yes, we can ship to a PO Box. Shipping to Canada is free as well.
Yes, we ship to Canada for free. We also ship to PO boxes.
all good! fast shipping, great products and good communication. thanks
Thanks so much for the awesome review!
I don't usually write reviews, but this one deserves one. The shipping was fast, JERKY WAS DELICIOUS, and customer service was awesome. This is one of the best subscription boxes I've ever had. They answered all of my questions. They kept me informed throughout the order. Delivery time was faster than promised. They even threw in 2 bags of free jerky! If you're on the fence of ordering, JUST GET IT!
Thank you for the amazing review, we truly appreciate it!
Just arrived. haven't tried them yet but will update my review when i do
UPDATE: a lot more jerky than I was expecting, huge variety of brands and flavors. looking forward to next month!
Thanks for your business, we're thankful for amazing customers like you. If there's anything we can do for you, please let us know.
I ordered for my husband. (We both are it.) Such good flavors! Not that processed stuff you get from the stores. This is REAL beef jerky. I will be continuing my subscripction, and will be ordering larger bags from the website in the future. Thank you!
You're awesome Kelsey, thanks for the great review. Really appreciate it.
I ordered this for my husband and he likes all the different types of jerky he gets to try each month.
Thanks for the review! Glad he likes it. If you have any comments or suggestions, please feel free to reach out to us at any time.
Great job guys, keep it up! Looking forward to next month
We are thrilled to have you as part of the Craft Jerky Co family! Thank you for sharing your kind words with us. It really means the world to us and to our entire team! We look forward to serving you again soon!
I got this is a gift. They mix the flavors up which is nice overall good selection of savory, spicy and sweet.
Thanks for the review! We're so happy to hear you enjoyed the selection. We're always trying different brands and flavors to make sure you receive something awesome in every box.
I am incredibly DISAPPOINTED with this. My wife ordered this for me as a gift and after THREE WEEKS has received zero correspondance from this company. I just placed A SECOND ORDER myself because it was really a gift for my dad and am hoping you actually ship this time. Starting to feel like we will never receive any of the jerky we paid for and that this could be a sham which would be unfortunate.
Every single shipment has a tracking number which is uploaded to Cratejoy as proof of delivery. We have no record of your name ever being used for an order, nor do we have any gift recipient with your name. We don't have any previous order with your address either. You purchased it today and left a review 5 minutes later, which leads me to believe you're a competitor who is looking to damage our company's reputation. This is unacceptable and we will be investigating this matter fully.
My husband and I got this as a gift. I'm not a huge jerky fan but he seemed to enjoy it.
Thanks for leaving a review and we are glad that your husband enjoyed your experience with us. More good stuff to come in the next few months. Thanks again for taking the time to write us a review.
Was charged $22.17 for 1 month including shipping cost. Received 4 one ounce bags that each contain 3 strips of jerky. Flavor was good, but not worth the cost. I can purchase 10 oz bag of local jerky for $14.
Thanks for the review! I'm happy to hear you enjoyed the taste of the jerky. Product quality is something we take very seriously. When an item does not meet the expectations of our subscribers, we take that as our customers telling us they'd rather have a different option. We have since surveyed our customers and offer new options and larger sized bags. Thanks again for taking the time to write a review and allowing us an opportunity to improve our service.