Bought and paid for a 3 month subscription that was never delivered.
*After I contacted the seller they sent the first shipment (with some added jerky). Will revise this again after the next 2 shipments get delivered. Concerned because it says that all three have been shipped when in fact only one has been shipped.*
Please check your email regarding your order. Thank you!
I don't actually know if the jerky is good because I never got it. Apparently, the post office forwarded my package for some unknown reason to some unknown address. ( I removed a reference to me not having this problem with other retailers.)
I contacted the seller, and they advised me to contact the post office, which I did. (I removed a reference to the long-standing ineffeciency of the post office.)
UPDATE 3/21/2021: I got an email from customer service this morning; they want me to change my review so I did, and I'll add this: At this point, I still haven't received my jerky nor have I heard back from the post office. I checked tracking this morning and it appears that my jerky is on the way and I hope it will be here soon. If I get it I will update the "quality of products" and "curation" parts of the review.
UPDATE 3/23/2021: According to tracking on the post office website, my jerky was delivered to someplace in Carrollton, Tx, which is not where I live. I have no idea why; as hard as it is to believe, I haven't heard back from the post office. I have once again requested a refund so hopefully I hear back from customer service today, otherwise I'll just dispute the charge with my bank.
Hi there, I'm sorry to hear that you did not receive your jerky yet. We received your order and shipped it within 24 hours to the address you specified. The address we received has mail forwarding on so it got redirected to another address. This typically happens when someone moves or it was simply a mistake by USPS. We would resend the package, however, we are waiting for USPS to get back to us regarding the status of this address. In the meantime, we’ve issued you a full refund and are working to send you a courtesy package free of charge once USPS has gotten back to us regarding the status of this mailing address. Thanks for your understanding.
I ordered the largest box (8 bags) for one of my husbands xmas gifts and to say I’m disappointed is a huge understatement....HALF of them are teriyaki, 2 are “original” and 2 are BBQ...not what I was expecting from a “craft jerky” box.....do yourself a favor if you want variety and order elsewhere..also beware of the autorenew..I clicked that I only wanted a one time box with no auto renew yet when I got my email receipt it said I was set up to auto renew monthly....I will say that customer service did take care of that quickly.