Q: Trying to get an answer on when my first box will be shipped and if they are able to tell me the theme. So far no response and second email sent. So far bad experience. Asked by Erica J., November 2020
I apologize that you did not receive our responses! CrateJoy's messaging system has been messed up and our responses have not been forwarded as they were supposed to be. (The messages we receive do not have your email address, just a CrateJoy forwarding address). We just discovered this in the past week when a customer contacted us through another channel.
As I'm sure you know by now, your package was delivered on November 16th.
As for Leilani's comment, she contacted us at 9:38pm one night. In the literal ten minutes it took me to look into her situation and answer her, she posted all these "answers" to threads. Twenty minutes later, when I checked, CrateJoy had forwarded my message back to me instead of her,...
They lie, anyway. They advertised candle making for December, and I just received basket weaving, which a lot of people have complained about. I can't express how disappointed and upset I am. It shipped late, too. Don't waste your time or money. I recommend you cancel your subscription. Bad product and bad customer service.
Q: I am becoming increasingly frustrated that a box I ordered in Nov., for a Christmas gift has still not arrived! Tracking info hasn’t been updated since Dec. 24th! Unacceptable.Asked by Linda R., January 2021
Q: I want to get a three month subscription as a Christmas gift; Can I get the first box sent to me and the rest sent to the recipient?Asked by Clara G., November 2019
Certainly! Just put in your address at first, then change it once you receive the first crate. We're always glad to help, too! ~Melanie with Craftsman Crate
Q: What is this month’s box? I ordered for my hubby for Father’s Day and I’m just curious.Asked by Cassie W., June 2021
We got the basketry box! I really appreciate the packaging and that literally everything you needed was included. Can't wait to start weaving! There were some USPS issues the Seller emailed us ahead of time to let us know there was a delay.
The box was a gift to my husband. We have both retired and I took up quilting and he was trying to find something to do on his own out in the garage. He has plenty to do, but he wanted to try different things out, so this seemed like a good answer and a way to get to try out many different crafts and skills. He is happy, but he has also decided to go back to work. These projects should be good weekend projects, so all is good and he likes them, We are happy with this purchase.
This box is amazing. I bought it for my husband but I ended up doing them myself. I like that there is a new project each month. I have learned I like some and found new hobbies.
I love these boxes! These boxes come with everything you need including tools, I get excited like a little kid at Christmas time, each month when it is time for my box to show up! The best thing you can buy to sample different kinds of projects and hobbies!
I made baskets when I was in college which was 45 years ago. I'm afraid it may take me a little longer than I had anticipated to put this basket together. All of the parts look to be top quality and I'm sure once I get it together it will be great. I'll send a picture. Mike. ;~}
Craftsman Crate puts a lot of thought and time into each of their boxes. They are well put together. I've been a little disappointed with the actual crafts so far, they haven't really been my cup of tea. But I'm hoping that something more interesting will come soon.
As far as customer service goes, they've been very responsive to my questions and concerns via email. They definitely care about each of us as their customers.
I purschased a three month subscription as a Chrisrmas gift. The recipient could not say enough positives about the kits.
we have the best time learning about and completing these projects. I highly recommend them to any family!
I would have never bought myself a leather craft kit but, I loved it! It was fun trying something new
I subscribed to this box for my 11 year old grandson. He loved it!
Mosaics are some of the earliest known and most persistent art forms we have, dating back thousands of years! This crate includes: Mosaic Tiles in two forms in coordinating colors and shapes as the tesserae for your designs Cement and Colorant to form the base of your mosaic. Mold and Equipment including a mixing and measuring cup, mixing sticks, contact paper, a mold, and more. Safety Supplies include a dust mask and gloves. Design Ideas to make attractive coasters
This crate teaches the timeless art of basketry. We have thoroughly enjoyed developing this kit. We didn't know ordinary people could do things like this! Our basketry kit contains everything you need to prepare the reed, dye it, weave the baskets, and dye the entire basket. Everything is included! Five types of reed Reed Gauge Reed Clippers Tape Measure Pencil Packing and Tucking Tool Spring Clamps, 2 Two Colors of Dye and Setting Salt Makes two identical baskets.
The Soapstone Carving Crate teaches you how to carve real stone masterpieces of your own! The Soapstone Carving Crate Contains: Instructions and Patterns Pencil Large File Finishing File Set Sandpaper Wax Finish Polishing Cloth Soapstone – One roughed out piece to get you started and one block for whatever you can imagine! NOTE: You can make one eagle or other bird plus one another animal (or another of your own design) from this kit!
PLEASE NOTE: We don't guarantee what box you will receive first -- that's part of the fun of it! You get to try a new hobby every month... The Candlemaking Crate will help you learn the ancient art of chandlery and become a candlemaker. This crate includes: Soy Wax Candle Dye Candle Scents – Wintry, foresty scents both men & women will enjoy Candle Tins Tools & Supplies - Mix cup, wicks, wick stickers, warning labels, & more