Craftsman Crate

Hello Andrew,
I'm sorry you received a defective tool! Of course we'll be glad to replace it; I am testing one for you now and will put it in today's mail. Let me know if there's anything further we need to do.
Regards
Hal Young / Craftsman Crate

Thank you for your feedback, Marty. We really try hard to produce a consistent, high quality product, and I appreciate your 5-star rating on that aspect! I'm sorry you didn't care for the particular projects you received. We try to offer a range of patterns and designs for each of the techniques involved, so you can take those skills and use them beyond the initial introduction - but as you say, some projects and skills will be more appealing to one user than another. I'm sorry you didn't find one more interesting to you! Thank you for giving Craftsman Crate a try, though.
Regards
Hal Young / Craftsman Crate

I'm sorry you weren't happy with the product, Chronically. Obviously every project won't appeal to everyone; some of the boxes you received are very popular with our subscribers, but at six months, at least you gave it a fair trial. As far as the automatic renewal, that's a function of Cratejoy; I have told them that customers need to be able to turn that feature on or off themselves but at present, you can't - Cratejoy notifies you three days before renewal, and then, we are glad to cancel and refund anything unshipped when the customer requests.
Hal Young / Craftsman Crate

Hello Travis,
The woodburning kit is one of our most popular and we've had lots of orders for that kit individually. We're wondering whether you received the full set of patterns which were included - the songbird designs, the geometric patterns for borders, the winter cabin, and all. We have heard from other users these are quite challenging, and we know one user won first prize in a state fair art competition with the "dancing tree" design in the kit. Still, we know every craft is not an immediate hit with every person - Craftsman Crate is meant to be an introduction to a wide range of skills, and we're sorry you were disappointed!

Hi Chris,
I have to apologize. We normally ship around the 9th each month, but we had a death in the family this month and had to delay shipping until after the funeral. We are a small family business so things have been disrupted but we are shipping as fast as we can.
Your subscription cleared payment on April 14th, which covers the May box. I am sorry for the confusion, your first box is currently in the mail to you.
Apologetically,
The Craftsman Crate Team

Hello Mary,
I'm sorry this has been confusing. If you ask your gift recipient, I think you'll find she did receive three boxes - according to the Postal Service, delivered on December 20, January 18, and February 12. You canceled five days before the renewal date so there was never an order for a March box.
What happened is, when I went to close out your subscription, I noticed the tracking number for the January shipment had not been entered into your Cratejoy account. That left Cratejoy thinking there was a box still to come, so to straighten things out, I added the missing number and marked that shipment complete.
Unfortunately, you received an automated email from Cratejoy that said a shipment had occurred on...

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Hi Andrea,
I am very sorry that you are unhappy with your subscription. I just checked our records and we have never received any contact from you through Cratejoy or any other medium until this review.
According to Cratejoy your subscription renewed on February 15. Your subscription is currently active and is prepaid for a 3 month term. The second box in that term was scheduled to go out today but is being held pending resolution of your complaint. We are happy to refund any unshipped boxes from a subscription cancellation.
In order to cancel your subscription, you can either reach out to us via the Cratejoy messaging system, or even more simply you can just cancel your subscription through your account page on Cratejoyimmediately without waiting for...

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