I received my box. Good communication. I like the patterns. Everything was provided including needles. Very easy to follow patterns. It is exactly what I was hoping for. Thank you.
Company took feedback into consideration and fixed concerns, well done
Thank you for the feedback. While hoops can be used in cross-stitch, they are not required and many people prefer not to use them. As noted in our product listings, our boxes include an original chart, Aida fabric, all required floss necessary to complete the project, instructions, and a needle (2 needles for the non-beginner boxes). If for some reason you find that you need more floss to complete your project once you have begun working on it, please let us know and we will be more than happy to supply you with more! Happy stitching, and as always please feel free to reach out directly with any questions or concerns!
Well this is my second time ordering cuz I never got the first one ,hopefully the second one will get here
We received one completed order from you on August 10, and you were billed for only the one order that you placed. Please note that all orders received by the 30th of each month are shipped on the 4th of the following month, as described in the listing. Therefore, your August 10 order shipped today, September 4th. Thank you for contacting us and as always, feel free to reach out directly with any questions or concerns!
The box didn’t come with instructions on how to do it, which could be a problem for beginners. The pattern was missing 10 lines of stitches between pages. The needles included were incorrect for cross stitching. Overall, disappointed in this box. It was a Christmas gift and I bought 3 months. Thankfully she is a very experienced in cross stitch.
We are sorry you were disappointed in your purchase. Beginner boxes always contain instructions on how to complete a cross-stitch piece, and advanced boxes contain detailed patterns. All patterns are double checked for accuracy and do not have missing lines. If assistance is needed in reading a pattern we are happy to help! Needles included are # 24 cross-stitching needles and are designed for this purpose, however if you are accustomed to another type of needle this may feel different. Please visit our Facebook page for videos and tips on how to complete cross stitch pieces.