Subscriber Reviews

Hi Alycia, We are sorry you are disappointed in Cryptid Crate. We received an email from you on October 26, 2018 about wanting to cancel and refund your order. Upon receiving your message, I opened your account and saw that you had already cancelled it. I responded the same day to your email, explaining that your account has been cancelled, but unfortunately per our refund policy, we do not do refunds, and your final crate will be the November Crate. Our refund/return policy can be found on the homepage of our website, under "FAQ > What Is Your Refund/Return Policy?" There it clearly states that each subscription is automatically renewed on the 15th of every month, and it is the customer's responsibility to choose to "skip the month," or cancel the subscription before renewal. You are sent automatic reminder emails a few days before renewal, so you are reminded then that you have the option to skip or cancel at that time. You did not request to cancel until the 26th, which is 11 days past the renewal date. The reason we have a renewal date, is because we are a small business, and we need to get an accurate count of how much product to buy every month. 11 days after the renewal date, we've already ordered product for you, and we'd be losing money every month if we offered refunds to people who failed the skip or cancel on time. I responded to your email the same day you sent it, which I have proof of in email records, and I would have cancelled your account the same day as well, but you had already cancelled. Again, I'm sorry you are disappointed, but I just don't want anyone reading this to believe that we don't respond to our customers, because we do, and this case was no different. As for any fee due to us being in the United States and you being in Canada -- we do charge extra for shipping outside of the US, and that is because we can't afford to offer free shipping to our international customers -- we wish we could. We're sorry you were surprised by that, we in no way tried to hide the shipping fee from you.