I wish anyone luck in cancelling this subscription with out issues and trying to get a response from the seller. Worst costumer service, because apparently there isn't any. I ordered 1 month, attempted to cancel the following and received no response. Additionally, due to the seller being from outside Canada, I was charged way more for exchange (it is outrageous).
We are sorry you are disappointed in Cryptid Crate. We received an email from you on October 26, 2018 about wanting to cancel and refund your order. Upon receiving your message, I opened your account and saw that you had already cancelled it. I responded the same day to your email, explaining that your account has been cancelled, but unfortunately per our refund policy, we do not do refunds, and your final crate will be the November Crate. Our refund/return policy can be found on the homepage of our website, under "FAQ > What Is Your Refund/Return Policy?" There it clearly states that each subscription is automatically renewed on the 15th of every month, and it is the customer's responsibility to choose to...
The first box was pretty cool, but I paid for the second box, and never received it, never got a tracking number, and just an email saying I should have received it days ago.