Q: I have contacted Curly Queen on four separate occasions that I wanted to cancel my subscription. How many times does it take?Asked by Stephanie O., August 2020
Q: I bought a one month box and the transaction went through but it tells me that I never bought it I have my NetSpend card transaction telling me that it was. but the site is telling me that I never didAsked by Sammi W., May 2020
Q: I am subscribed to CurlyQueen box but this site does not reflect that and I would like to cancel my subscription. Please help Asked by Samarys L., April 2020
Q: Hi, I was just wondering if your free shipping only works in the US? When I typed in my address it wanted 25 for shippingAsked by Madison D., January 2020
Hello all international orders outside the US have a base rate $25 shipping fee!
I really enjoyed my most recent kit! Each month they send me new products. It's so fun to see what is inside each month!
It’s a great idea however I only received 1 package Which took a very long time to arrive. The next month my payment was auto pay and I did not receive any package I’ve contacted the company and Was told to follow the package tracking number which was never sent to me. I informed them and still yet to receive a response. And her we are approaching a new payment day and still haven’t received my package from last month (June).
I done my big chop July 1,2020, I didn’t know what to get I came across this boxes and I’m glad I did. I was so happy when the box came in the mail. I used the coil conditioning masque ( ID Coils) omg my hair love it. Plus the booklet was very helpful. Keep up the good work
Never got it
Hello, and we are truly sad to hear you were not happy with our service. We strive to bring our curly Queens new, exciting products each month and I know how disappointing it can be to not receive something you have paid for. We would like to look into this for you, if you could please email us with your order number and name on the subscription, we can see if this is true. If so, we will send you our most recent kit ASAP! Again, we truly apologize for any inconvenience this may have caused you! - Curly Queen Kit
I got it for my sister's birthday and she was excited to get it. She loves trying out new products, She is really excited for her silk ponytail holder! Next time I will get a bigger box with more products.
Thank you for your feedback Queen! 💜 We are so excited to hear you loved the kit! Get excited for our seasonal kits coming up!
I understand that due to the pandemic that things are slow. But I have received 2 shipments since June and it is almost November. I ordered a monthly subscription for one year. I really would like my money back, but I am not sure how that works. But I will not be renewing with this company.
2 months ago I sent you an email to cancel my subscription because I cannot cancel it through the www.cratejoy.com page because you do not have the option to cancel. I have already been charged again for the subscription, I am not interested in your products, they are not useful and they are very expensive, I am not interested in your products, unsubscribe.
I want my subscription canceled! I haven't received my box and I'm very upset. I have contacted Curly Queen several times and I get the same answer . I want this canceled immediately!!!!
The boxes are nothing like advertised...... I could have bought everything that came in the box at Walmart for the same price........ if next box isn’t any better then I’ll look for something else for my daughter....
Thank you so much for showing me what products to use to get my hair back healthy. I will be excited again in 6 months without fear. Thank you!!!!
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Our December box features @Lobamane hair products as well as our Curly Queen Spotlight @Curly_Lala THIS IS OUR SEASONAL KIT FEATURING THE FULL SIZE PRODUCTS. Our Monthly kit will feature the samples of @Lobamane
Monthly Subscription $25/month
Our Curly Kid Seasonal Fall Kit
Seasonal: FALL $45/Month