Q: I subscribed to this prior to them using crate joy, I want to cancel and was renewed and was told that I can cancel at the bottom, but this site does not reflect that I am subscribed. Asked by Eileen S., February 2021
I was able to cancel mines but through the curly queen website. Cant do it through your cell you have to do it using a computer. It took me 2 days to figure it out but I unsubscribe. I was charge 2x and never no tracking number or boxes.
Q: i have just been charged for another month................but never got box from last month!Asked by Janice H., January 2021
Q: I have contacted Curly Queen on four separate occasions that I wanted to cancel my subscription. How many times does it take?Asked by Stephanie O., August 2020
Q: I bought a one month box and the transaction went through but it tells me that I never bought it I have my NetSpend card transaction telling me that it was. but the site is telling me that I never didAsked by Sammi W., May 2020
UPDATE: My friend was able to get another box shipped to her house within a few days. I was excited that the items were shipped carefully in the box as pictured. She is enjoying trying the products. Looking forward to seeing how the next box arrives.
I am so disappointed with the subscription. I placed the first order by the 5th of May (Like they said in the description) for a friend's birthday but she did not get the first package until June 18th. What she got was damaged and in no way matched the description and advertisement. The items in the bubble package were damaged and covered in gel. The description says 5-10 products. She received 4 items in the package. Maybe there was a 5th item but it was so damaged they she couldn't tell.
I sent an email directly to the company and I am waiting for a response. Not worth the money and it seems as though there is a false advertisement situation here.
I got it for my sister's birthday and she was excited to get it. She loves trying out new products, She is really excited for her silk ponytail holder! Next time I will get a bigger box with more products.
Thank you for your feedback Queen! 💜 We are so excited to hear you loved the kit! Get excited for our seasonal kits coming up!
Haven’t received my box yes it was supposed to be shipped on the 20th contract them 3 times with no response wth!!!!!!
These products are not curly girl approved. When I informed them of this issue, they didn’t even apologize. I had shipments get skipped. Don’t waste your money.
I wouldn't be able to tell if the box was any good because it's taking literally forever to get to me. noone has updated me on where it is. there needs to be a better organization. I ordered on Jan 11! and nothing. never again.
I really enjoyed my most recent kit! Each month they send me new products. It's so fun to see what is inside each month!
It’s a great idea however I only received 1 package Which took a very long time to arrive. The next month my payment was auto pay and I did not receive any package I’ve contacted the company and Was told to follow the package tracking number which was never sent to me. I informed them and still yet to receive a response. And her we are approaching a new payment day and still haven’t received my package from last month (June).
The boxes are nothing like advertised...... I could have bought everything that came in the box at Walmart for the same price........ if next box isn’t any better then I’ll look for something else for my daughter....
I understand that due to the pandemic that things are slow. But I have received 2 shipments since June and it is almost November. I ordered a monthly subscription for one year. I really would like my money back, but I am not sure how that works. But I will not be renewing with this company.
Never got it
Hello, and we are truly sad to hear you were not happy with our service. We strive to bring our curly Queens new, exciting products each month and I know how disappointing it can be to not receive something you have paid for. We would like to look into this for you, if you could please email us with your order number and name on the subscription, we can see if this is true. If so, we will send you our most recent kit ASAP! Again, we truly apologize for any inconvenience this may have caused you! - Curly Queen Kit
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