Q: I subscribed to this prior to them using crate joy, I want to cancel and was renewed and was told that I can cancel at the bottom, but this site does not reflect that I am subscribed. Asked by Eileen S., February 2021
I was able to cancel mines but through the curly queen website. Cant do it through your cell you have to do it using a computer. It took me 2 days to figure it out but I unsubscribe. I was charge 2x and never no tracking number or boxes.
Q: i have just been charged for another month................but never got box from last month!Asked by Janice H., January 2021
Q: I have contacted Curly Queen on four separate occasions that I wanted to cancel my subscription. How many times does it take?Asked by Stephanie O., August 2020
Q: I bought a one month box and the transaction went through but it tells me that I never bought it I have my NetSpend card transaction telling me that it was. but the site is telling me that I never didAsked by Sammi W., May 2020
UPDATE: My friend was able to get another box shipped to her house within a few days. I was excited that the items were shipped carefully in the box as pictured. She is enjoying trying the products. Looking forward to seeing how the next box arrives.
I am so disappointed with the subscription. I placed the first order by the 5th of May (Like they said in the description) for a friend's birthday but she did not get the first package until June 18th. What she got was damaged and in no way matched the description and advertisement. The items in the bubble package were damaged and covered in gel. The description says 5-10 products. She received 4 items in the package. Maybe there was a 5th item but it was so damaged they she couldn't tell.
I sent an email directly to the company and I am waiting for a response. Not worth the money and it seems as though there is a false advertisement situation here.
I got it for my sister's birthday and she was excited to get it. She loves trying out new products, She is really excited for her silk ponytail holder! Next time I will get a bigger box with more products.
Thank you for your feedback Queen! 💜 We are so excited to hear you loved the kit! Get excited for our seasonal kits coming up!
I ordered the three-month subscription in May as a birthday gift for my boss. After going back and forth with them via email and hearing all about the pandemic slowing them down, being asked to “kindly wait” every time they responded, the first package was received. It is now FOUR MONTHS later, and I have not received the 2nd or 3rd box. They renewed my subscription and charged my card on time though! Even though I emailed them not to. They did refund my card after that, but I have yet to receive 2/3 of what I paid for. I received an email over two weeks ago that a package would be shipped September 1st. The tracking number provided shows that the label has been created, but nothing has shipped. This is very frustrating as it was a gift for my boss, and their delivery promises online are very misleading. I feel cheated at this point, and I would not recommend this crate to anyone. I would suggest finding an alternative crate if you are considering subscribing to this one.
I really enjoyed my most recent kit! Each month they send me new products. It's so fun to see what is inside each month!
It’s a great idea however I only received 1 package Which took a very long time to arrive. The next month my payment was auto pay and I did not receive any package I’ve contacted the company and Was told to follow the package tracking number which was never sent to me. I informed them and still yet to receive a response. And her we are approaching a new payment day and still haven’t received my package from last month (June).
The boxes are nothing like advertised...... I could have bought everything that came in the box at Walmart for the same price........ if next box isn’t any better then I’ll look for something else for my daughter....
I understand that due to the pandemic that things are slow. But I have received 2 shipments since June and it is almost November. I ordered a monthly subscription for one year. I really would like my money back, but I am not sure how that works. But I will not be renewing with this company.
Never got it
Hello, and we are truly sad to hear you were not happy with our service. We strive to bring our curly Queens new, exciting products each month and I know how disappointing it can be to not receive something you have paid for. We would like to look into this for you, if you could please email us with your order number and name on the subscription, we can see if this is true. If so, we will send you our most recent kit ASAP! Again, we truly apologize for any inconvenience this may have caused you! - Curly Queen Kit
Thank you so much for showing me what products to use to get my hair back healthy. I will be excited again in 6 months without fear. Thank you!!!!
I want my subscription canceled! I haven't received my box and I'm very upset. I have contacted Curly Queen several times and I get the same answer . I want this canceled immediately!!!!
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