Hello, thank you for your feedback. Yes, these are pre-loved classic vinyl records that we are able to find at record stores across the country. We do clean the records with an ultrasonic cleaner and repackage them and the outer covers are the original covers some of them over 50 years old if it's a classic rock album from the 70's. We are sorry you did not enjoy the records that you selected and will issue you a refund.

We did look into this double charge and it appears you subscribed twice, which resulted in Cratejoy charging you for two subscriptions. We promptly refunded both amounts and since you cancelled you subscription any associated shipments were also cancelled.

Kevin, we are sorry you did not enjoy the Ray Charles album our curator's selected for your May shipment. As promised we gave you "first look" at the June record options and you made a great selection! (Elton John's Goodbye Yellow Brick Road 2 record set). Enjoy your music!