Enjoy immersive scenarios, intriguing characters, and original compelling stories with your friends and family! Every month subscribers receive a new stand-alone case file with everything needed to close the case & SOLVE THE MYSTERY! Give the gift of quality time!
Q: I mistakenly made purchase for a month to month subscription when meaning to only do a "1-time box purchase." I ended up cancelling subscription. Will I still receive the box I paid for? Asked by Laura S., January 2022
Yes, you will receive the box you paid for. We ship all subscription boxes at the beginning of every month.
I also did this. We just got our first box so I canceled since I only wanted one. There were no problems at all. We had so much fun sloving the box that we just signed back up for the subscription haha.
Q: So you could not use this with 6 people?Asked by Cindy S., October 2021
Hey Cindy! You could solve our mysteries with 6 people, but we recommend 1-4 people. The more people solving the mystery the less there is for each person to do.
There were some meaningless clues that did not make sense to the story and were circumstantial. We thoroughly enjoyed the box though and spent three hours diving in. The theme was great and we are excited for our next one!
BEWARE: This company renews forward a full 30 days BEFORE you are shipped the product. You may think you have cancelled, but it is not actually cancelled. I ended up with 80$ of product that was "cancelled" and it was a hassle to keep following up on them. Basically, I paid over 120$ for 3 boxes that is just packaging and copies. Not a fan.
Hi Chrissy,
We are sorry that you are unhappy with the way that our renewals work and the timeframe within which we ship. Our subscriptions aren't a trap, and all of the information necessary is provided to you up front in order to adequately manage your subscription. Our shipping policy is clearly stated on our listing along with an example of when our boxes ship. The renewal date of your subscription is provided to you before the checkout is finished. In the event that you don't see any of that information prior to completing checkout, the renewal information is also included in the email that you receive after completing checkout. Our renewal policy is also contained in that email as...
We have received three boxes so far and love these games. We look forward to receiving a new one each month! In fact, I just extended my order for another six months.
Hi Brenda,
We are sorry for your disappointment and feel like there is some misunderstanding here. You have, indeed, sent us two emails (one on December 22 and one on December 24). Both emails were responded to within 15 minutes of our receipt of them. We have reached out to you again via the email we have on file for you with screenshots of those conversations. It's possible that those replies ended up in spam so be sure to check there. As for as the shipping schedule, we apologize for any confusion. We have our shipping schedule posted on our listing and have the information also listed in the email confirmation you should have received after placing your order....
I have tried almost every mystery box company currently available--some are good and some are bad--however these boxes are amazing! They have a clear order of events and the clues are hard but not unsolvable. The time that I spend on them is well worth the money spent. The quality of the materials is fantastic! The best part is that these boxes would work for someone just starting out with this hobby or for someone experienced! They also offer sales of past boxes and they ship fast. Great company, great product, great experience!
Thank you so much for your kind words, Janessa! We are thankful you gave us a try and love our mysteries! Our creative teams works diligently creating stories that intrigue and keep you guessing until the very end. We are glad to see you were up for the challenge and successfully closed some of those cases, Detective!
Thanks for the recommendation! We really appreciate it!
I order two Deadbolt Mystery box subscriptions to be sent to two different address, I have no idea how your website put the same address on both packages. Thank goodness I was able to redirect the first shipment to the correct address. The fact that I ordered them separately it makes no sense to me that it was wrong.
Hi Carla, we're sorry for the issue with your order. We ship to whatever address was placed on the order at the time of purchase. You mentioned ordering the two separately so you should have received an order confirmation for each subscription with the address attached to each order and instructions to contact us if the address was incorrect. We don't make any changes to the addresses on file for orders unless we are specifically contacted and asked to do so by purchaser.
It’s absolutely impossible to get a word back from Customer Service. I told them I needed to cancel my subscription, but wanted to confirm I could still access the hints while going thru the boxes. Instead, they renewed my subscription for 6 more months. It’s a rip off.
I hate to leave bad reviews…but maybe this will get their attention!!!!’
Hey Stephanie, we are sorry that you felt the need to leave us a one star review to get our attention. Normally, an email to us will work just fine. We have been working with many people on a daily basis assisting them with their accounts. Also since you have received 6 months worth of boxes at the time of your review, you have also received 6 copies of the Start Here sheet of instructions included in each box that provides two separate email address that you can use to contact us along with messaging instructions via our social media accounts. When we check our email inbox and all of the other methods we've provided for customers to contact us, we don't...
This was so much fun for our family!
We always love hearing about family time spent with our mysteries! Thank you for the 5-star rating, Laura. We appreciate you making us a part of game night.
We look forward to the new mystery each month.
Thank you for the 5-star rating, Linda! We are happy to hear you are enjoying our mysteries and look forward to them!
Excellent game, very good story line. I highly recommend these mystery boxes.
Thank you so much for the recommendation, Beverly! We're happy to hear how much you are enjoying our mysteries!
This is the best subscription box that my family has ever done! So well thought out, lasts about 1-2 hours, and works great for a team of 3! The customer service is the best part of this box-super responsive and accommodating, and we love the loyalty program! Can’t recommend it enough!!
We are happy to hear you and your family enjoy our boxes! Thank you for sharing with us!
Description: The Valley Falls Museum is home to some of the world’s most exciting art exhibits and archeological finds. It has a wonderful ancient history curator in Albert McCain. However, a successful heist of the museum one evening also results in the death of McCain. Authorities arrest fellow museum employee, Noah Parker, and charge him with robbery and murder. Parker calls you and proclaims he’s not guilty. Can you find the evidence to prove he was framed?
Hacked When famous Valley Falls hacker, Fluk3, infiltrates the computer database of The Will Street Detective Agency, the act doesn’t follow the usual pattern of anarchy and rebellion. After discovering information in a cold case that relates to the murder of a relative, it becomes necessary to make amends and enlist the agency’s services. Now offering assistance instead of resistance, Fluk3 offers to be the eyes an
Uncover what dark secrets lie behind the shiny facade of Fairmont Estates and investigate the mystery of what's found...Behind The Wall. The box we will ship in June is a whodunit that involves detective skills, puzzle solving, and deductive reasoning. Perfect for amateur detectives and skilled investigators alike. Can you solve the mystery?
Brutality, violence, an attempted prison break, death….or, in other words, just another day at Valley Falls’ most infamous correctional facility. In a place filled with criminals and guards who are just as vicious as the inmates they supervise, anyone could be a killer. The only question is who is responsible for the newest murder…and why did they do it?
Box Description: One city. Two killers in competition. A twisted game that can only end in bloodshed.
A group of fans have won a weekend with their favorite horror writer, Bradley Raymond, but one of them is not who they claim to be. Who is The Pretender and what are they hiding?
Explore our January box and discover The Secret of Easthaven Forest.
Our December's Box theme will focus on one of the most mysterious characters that has ever walked the streets of Valley Falls. A murderer calling himself The Jester is about to reveal a series of secrets that will shock the town to its core!
Find out what happens when a famous mystery writer invites several of her closest friends to spend the weekend at her manor and one of them winds up dead. A Dark and Stormy Night is our November box and will put even the most skilled of amateur detectives to the test! Ships out the first week in December!
A serial killer is on the move in Valley Falls. Follow the clues and see if you can solve the case! The Collector is our November box and one serious detectives won't want to miss!
Solve a Halloween mystery! The Wandering Monster Parade has come to town, bringing with it a host of sideshow freaks & shadow folk. Soon after their arrival, the homecoming queen is found murdered with smudges of greasepaint on her neck and cheeks. It can't be a coincidence that a clown has been spotted around town. Will you be able to solve the poor girl's murder before The Wandering Monster Parade leaves town, or will the fiend responsible get The Last Laugh?
Dead Men Tell No Tales...or Do They?
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December 2021
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