Q: When is my subscription billed?Asked by Christopher C., September 2020
Q: When is my subscription going to be shipped?Asked by Christopher C., September 2020
Q: What is the last day that I can subscribe to get this month's box?Asked by Christopher C., September 2020
I subscribed to debonair I received my first two months of service but after being billed for my third month I never recieved my order. A label was made but never shipped. I contacted them and was told they had a high volume of new customers and would be sending me my paid subscription along with a free month subscription but I never recieved either. I tried two months to reach them but they stopped responding to emails.
Still charging after canceling in February. I created ticket requesting my refund and they are still processing ticket. Every month I notify my charge card company to refund my money.
I purchased the monthly Subscription last month. I tried contacting Customer Service 5 different times during the month of April to see when will my item ship since they already took the money of my bank account. They never contacted me or sent the items and I am still out of $15.
Not only was I billed with no product ever being received, but they never responded in any way to my multiple e-mails. They took our credit card info and either sold it to someone or created a fraud card themselves and used across the nation within 5 days of ordering.
Holy cow. Took 5 weeks to get first months, now 8 weeks later, still no second month. They don’t even respond anymore. Try their comptetitor, I’m contacting my credit card company and getting money back. This place is a joke.
Like the others, I subscribed in November and have not receive any packages at all. I contacted the company several times and only receive one response that was not generic and actually addressed my question. However, here we are in the middle of January and I have not received any packages or any responses to my subsequent emails. I have initiated a dispute through my credit card company.
Just got my scents, thanks guy! This is a pretty cool idea, makes finding new perfume so much easier. Plus I love this company, I accidentally dropped one of the bottles in the toilet while spraying (I was about to go on a first date and super nervous) and Debonair sent me a brand new box! Super cool of them! Cant wait for next months scents. xoxo
My experience with this company has been terrible. It's impossible to contact anyone there. Your emails bounce back and their support form goes to a 404 error. It took two weeks from notification of shipping to receive the package. The colognes were Paco Rabane Millionaire (good), Michale Jordan (cheap and disgusting) and Lagerfeld (cheap, mediocre). They were all watered down with alcohol, so you don't actually get 4ml, you get 1ml.
I should have realized when they didn't have support options on the main page they were a BS company. I'm going to have to charge back, since I can't even functionally end my subscription.
Signed up for a subscription for my husband almost a month ago and still have not received anything. Sent email to support who created a ticket and still have not heard anything.
They took 40 bucks off my card and i didnt even order anything. Just was reading on their website. Beware anyone who visits their sites you will be hacked and when try and contact them you get no replys or nothing.