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My experience with this company has been terrible. It's impossible to contact anyone there. Your emails bounce back and their support form goes to a 404 error. It took two weeks from notification of shipping to receive the package. The colognes were Paco Rabane Millionaire (good), Michale Jordan (cheap and disgusting) and Lagerfeld (cheap, mediocre). They were all watered down with alcohol, so you don't actually get 4ml, you get 1ml.
I should have realized when they didn't have support options on the main page they were a BS company. I'm going to have to charge back, since I can't even functionally end my subscription.
Not only was I billed with no product ever being received, but they never responded in any way to my multiple e-mails. They took our credit card info and either sold it to someone or created a fraud card themselves and used across the nation within 5 days of ordering.
I subscribed to debonair I received my first two months of service but after being billed for my third month I never recieved my order. A label was made but never shipped. I contacted them and was told they had a high volume of new customers and would be sending me my paid subscription along with a free month subscription but I never recieved either. I tried two months to reach them but they stopped responding to emails.
Just got my scents, thanks guy! This is a pretty cool idea, makes finding new perfume so much easier. Plus I love this company, I accidentally dropped one of the bottles in the toilet while spraying (I was about to go on a first date and super nervous) and Debonair sent me a brand new box! Super cool of them! Cant wait for next months scents. xoxo
Like the others, I subscribed in November and have not receive any packages at all. I contacted the company several times and only receive one response that was not generic and actually addressed my question. However, here we are in the middle of January and I have not received any packages or any responses to my subsequent emails. I have initiated a dispute through my credit card company.
Gosh, these reviews are disappointing. I got this for my husband for Christmas. I hope the deliveries arrive on time. I was trying to decide between this company and scentbird and this one looked better. Hopefully this company can get its act together!
I honestly can't believe the reviews here, as I've actually had a great experience.
I am a normal guy*, I purchased this service, no special accommodations. *Except I guess I have about 55 colognes at home. I've always been this way: as an adult though, my cologne collection has grown significantly.
Whenever forced to visit a big dept store, I will always find myself drifting away to the Mens' Fragrance area, and I usually walk away with one 3.4oz and 1-2 1.7oz bottles. Naturally, the sales folk recognize my kind of customer, and include 7-8 samples.
It's these samples that are key. I have made my last ... maybe 65% of fragrance purchases based on samples. Enter Debonair Scent.
I subscribe to 54 club, and I think one of my google ads picked up on that and offered Debonair. I'm like... what? A fragrance sample mailer? I'm listening...
TLDR, I submit my info and 3-4 wks later had 3 samples in my mail. Loved two, kept the third. Sometimes you might like a scent, but not know it until you wear it out. Any cologne lover knows you can't smell the combination of your body's natural scents + a fragrance immediately. That takes a night of fun to figure out. Also when you're at the fragrance counter, it's easy to get your olfactories overwhelmed and be unable to make a clear choice in the moment.
I've had questions for Debonair customer support, and they've been...
My account was debited in November. They said they shipped Dec 12 and I have been emailing them ever since. It is Jan 25. They said they mailed me more on Jan 22 and sent the tracking number. All that does is say a label is printed and waiting in NY. It's 3 days later and nothing new on tracking. This place has to be a SCAM. I want my $40 back! I wanted to give 0 stars, but it wouldn't let me.
These guys have literally changed the way I buy perfume and cologne. I actually get to try new scents before buying a full bottle! Makes it so much easy, Love you guyssss!
I wrote a review 2 days ago, regarding an issue that I had about my lost package. Since I wrote that, I was contacted by Warren the Senior manager and not only was he very polite and apologized for any inconvenience, he also went ahead and sent me another package. I want to retract the other Review I posted, because this company fixed the issue in a timely manner. Not only was he professional, he also apologized. Thank you Warren FOR YOU PROFESSIONALISM. I will continue with my subscription. I give you 5 stars for great customer service.