Vase was broken when I was unboxing and I sent in an email. Rachel replied within minutes. She resent a new vase and some adorable coasters. She is a real gem to your team! Second vase was received in perfect condition. These items are going to my Florida home and will fit in just perfect. Thanks Rachel for all your help! Stay safe.
Thank you for your gratitude Linda! We are grateful you reached out so we could replace the broken item. We appreciate you.
My first order was great! I love the table runner and it was just the right size. There was a quiz where they asked what I liked and didn't like and they nailed it. Looking forward to my next box.
We appreciate your feedback. We are so happy you loved it!
Your boxes are lovely and I think they are one of the best however
Living in a small apt. I find it hard to use too many.
After my third box (December). I will cancel but will
Renew at a future date.
Thank you and be well.
Thank you Mrs. DiNome, it is always a pleasure to send you stylish pieces that you are able to incorporate into your home.
It wasn't at all clear when reading through the overview on this that the monthly dollar amount is a 'styling fee'. So I paid $32.95 for that, and then I was billed a total of $101.94 in addition once I received the box, which included a whopping additional $39.95 just for shipping, which is like an overseas rate. Although the products were good, they were overpriced. I could have gotten them, or something similar, for less.
We sincerely apologize for any confusion. We are currently working through our business model to avoid this in the future and we are grateful for your feedback. We strive to curate an exceptional experience and want to make yours better. We will contact you directly to address your concerns.