I received faulty dice with my order and thought no big deal I'll reach out to the company and we can figure this out. I emailed the email they have listed on their own website as customer support. This email was sent out November 19th (a month ago) and have yet to hear anything from them. I also did a customer satisfaction survey they sent out and I made it clear I wasn't happy there either and still nothing. I'm not sure what you have to actually do to get their attention but I'm super disappointed.
Christmas season was particularly hectic for us. We are a small company and had a very large season. Two of the four of the people in the office (including our customer service rep.) were out of the office for medical reasons. We apologize. We are still playing catch up on customer service. We're working hard to come up with long term solutions so our custom service is not as sluggish in the future.