Lies and Misrepresentation
by Luisa written 3 days ago
I purchased this box as a gift, which is why I'm particularly upset about how everything was handled.
I purchased the box on December 30. I received an email on January 5 that the package had shipped. On January 12 I received an apology from the company due to complaints that others had had in regards to their box and that they had shipped out a tshirt as an apology. On January 21 I contacted the company to see why neither package had been received, and learned the packages are actually shipped out of the States, contrary to what was stated online (at the time of purchase it was stated they ship from Canada). On January 30 I was told that the package would arrive by Friday, February 2. It finally ended up arriving on February 5. No package with a tshirt ever arrived. The second box was received today with a tshirt in it (we are assuming this is the shirt), but I have the tracking number for this box and it was shipped well after the email was sent saying that the shirts had been shipped separately, so I'm not sure why it was promised that the shirt was sent when it was not.
While I understand that things absolutely happen, I’m extremely frustrated with this purchase, as well as the misinformation I have been given on multiple occasions.
The contents of the box are secondary to all of this, but for the record I'd say they're mediocre. I will not purchase this box again, nor would I recommend anyone to do so.
what a huge let down
by Monique written 4 days ago
January was my first box, it took forever to get to me, from the time they said it shipped to when I received it, almost a month passed by and I live only one hour away from their head quarters. They had promised to ship the missing shirt along with the extra something to make up for their 'epic fail'. When I emailed them asking where it was, they said they're going to ship it with the February shipment. I told them that I cancelled and was not going to be getting the February box so I asked if they could ship it on it's own. No reply. I've emailed them 2 or 3 times about this and they have ignored my emails. I was not impressed with what I received in the January duffle bag. This is unbelievable!
Stole my money
by Jenna written 4 days ago
I signed up on Feb. 10, then began to read some of the reviews on here . Immediately cancelled my subscription within the next half hour . Checked my Visa 2 days later and noticed they have already charged my visa! Contacted the seller , who stated I need to unsubscribe in order for 'auto renewal' to stop happening . This wasn't an auto renewal ! I literally signed up and cancelled the same day and now I'm being charged for something I've cancelled!!! Not impressed at all & I still have a charge on my VISA despite alerting the seller .