No response from the seller. 10 days after my box should have been shipped I still have not received any update or information on it. I placed the order at the very beginning of September so I am about 45 days out of paying for this three-month subscription without receiving anything or any responses.

Verified Purchase

Flag

Dog Mom Box said...Oct 13, 2020

Hey Kyle,

So sorry if we missed any communication attempt from you. You can always reach us at support@dogmombox. com

For clarification, our shipping schedule is that all boxes ordered within the calendar month will ship by the 4th of the following month. With that being said, your first box was scheduled to be shipped on October 4th. It does look like a label was created on the 4th, and therefore a box should have shipped for you. We are unsure why your tracking hasn't been updated so we will get another box sent out to you right away.

We apologize for any confusion about your order. You can expect the remaining 2 boxes to ship on 11/4 and 12/4. We are crediting your account $10 for the...

Disgusting

Jul 06, 2019

Miranda J.

5 Reviews

3 Helpful Votes

Subscribed for 1 month

Overall

Shipping

Quality

Curation

Absolute waste of money for me. Had to throw out the whole box the second I got it. It was infested with these little black bugs. I have no idea what they were but I was not about to let them invest my house to find out. Absolutely disgusted and just want to scrub down my whole house.

Verified Purchase

Flag

Dog Mom Box said...Jul 06, 2019

Miranda,

Oh no! We are INCREDIBLY sorry to hear this! That sounds absolutely horrible!! We can assure you we did not ship the box with bugs! Here at Dog Mom Box we strive for 100% satisfaction so we will email you right away to make this right!! Be on the look out for our email!

Thanks!

Dog Mom Box