Q: I have left 2 emails over the last 2 weeks asking questions about shipping and have not received an email back, is there another avenue of contacting that is preferred? Asked by Diana R., December 2019
Hello! Sorry, sometimes emailing through Cratejoy doesn't reach me as
easily. You can reach me by using the Contact Seller button on our listing. We ship once per month all at the same time. Currently we are putting together this month's offering and should be shipping this Saturday. You will get a tracking email as soon as I print postage. Please contact me directly with any further questions or issues. I'll make sure you are sorted ASAP! Thanks, Wayne Brekke Founder - Dungeon Crate
Q: Is there any Xmas special delivery. I wanted to get a box for my son for Xmas but saw that if it is after the 4th it comes the next month. Asked by Tawnya, December 2019
This is true, unfortunately all orders after December 4th are batched to
January. You can pick items from our online store on our web page though
and those are shipped right away. These items are mostly from our past
crates and you can put together a box that way if you like.
Q: Is this ok for beginners. My son is 10 and starting to get into DD Asked by Tawnya, December 2019
For sure! We offer all the accessories that go with the game like dice,
miniatures, adventure modules, pins, buttons, and more. All items that can
be used for D&D and other games by a wide variety of age groups. I think he
would do well with our crate. Most of the items on our website have been in
the crate so you can check that out at dungeon crate dot com (they don't
let me link here) and it also has tons of information on memberships! Can
also use the Contact Seller button on our listing.
Q: Can I start my subscription in January?Asked by Judith S., December 2019
Hello! Absolutely! Any sign ups after the 4th of the month are batched to the following month. So if you sign up by Jan 4 you will be in line for our Jan crate! Check out our website though for all details and to subscribe as we have lots of info for you there.
Also for further questions, use the contact button on our listing.
I have been a subscriber for around a year now. I am extremely excited when I get the notification about boxes being shipped and cannot wait to open them. Customer service is top notch. Product is high end. Variety of awesomeness knows no bounds. I go out of my way to recommend these guys to every gamer I talk with. Highest marks all around!
My son was thrilled with this box. He loved everything in it. He got a pin of his favorite character an a mini figure of a character he was happy to get. It came with a advanced little package to basically wet his whistle before the box came, he got 4 adventure mats to play on an some websites to access. Then when the box came he got 2 more mats an an adventure with a bunch of cards to add to his collection. A very excellent curated box.. very happy with everything. Definitely will be buying again for him for other occasions. Thank you so much ❤️❤️
Son wanted to get into D&D and wife and I were clueless as to physical items to add to gameplay. So we did a 6 month subscription here. Some really cool items arrived I was not expecting. Have helped with expanding our gameplay. Overall nice quality items that we would have never thought to buy- all I knew of were figurines. His favorite item was a pouch of gold coins and least favorite was the puzzle that is a game map. Shipping dates kept getting pushed back over the 6 months....thanks Covid19. Not going to blame the company for that- all our subscription boxes are delayed
Loved this box! bought 2 boxes as a gift for my boyfriend's birthday, and he loved all the items in there! Every box was different and worth the money. However, maybe it is because we are international buyers, but the shipping of the boxes took a while. I would still recommend this subscription for any DND lovers!
Bought this as a gift for my husband, and he loves it. It's a nice assortment of different goodies, and I very much would like to steal the beholder stress ball.
The items in this crate are definitely quality products. Unfortunately, they do not coordinate together in any fashion. It feels more like they are working to promote their sponsors than to please their subscribers.
It's also frustrating that, for two months in a row now, my crate has arrived AFTER the renewal date, forcing me into another renewal before I have the opportunity to evaluate the worth of this subscription.
This is a great product, with excellent support. I will be subscribing for awhile. I love the products in the box. I actually use them unlike other crates I have bought.
I am awaiting my first box but can't say enough about the customer service! While CrateJoy was unresponsive, a direct email to Dungeon Crate yielded a reply - literally within an hour. They were very understanding and accommodating and I am very impressed! I can't wait for my box!
I have been very pleased with Dungeon Crate, I've been subscribed for about 8 months now and really love the adventures in their crates they have been including.
There is usually a miniature from Reapers in the box that corresponds with the adventure, along with a few hand crafted items that can be used with the game or pins. some of the items aren't super useful but I've found use for a good portion of the items, such as the acrylic spell items like the webs and vines and the flight stands which my players love.
The Adventures in their crates can work as oneshots when you just want to get with a group of friends with minimal planning or you can plug them in as mini adventures in your on going campaign when you cant think of any encounters (like myself)
Their customer service is amazing, I've bugged them a few times on their Facebook account and every time they respond quickly and are always super helpful in assisting with what ever issue I'm having.
Shipping is usually fairly quick with about a week turn around from when you receive the notification.
Overall a really good service that i recommend for any DM's or players looking to DM in the future.
Been a subscribber for nearly 3 years. Each crate is a unique experience both for players and dms. Without spoiling much the crates offer a variety to use, and have fun with. Inside you can find an adventure, and items to go along with that. I have not been disapponted by a crate yet, and the team behind the crates are all very social and in general nice people.
It’s been a fantastic summer and we are knee deep in prepping for a killer Fall. But before we get there, we offer you an August crate packed with treasures. Minis, dice, adventure, and snakes will liven up your tabletop and keep the adventure going all season long.
It's the dog days of summer and July is prime for some steamy adventure. We've got things to adorn your den, sharpen your luck, and murder your friends in this crate.
Summer is here and things are heating up! This month’s crate features the exciting conclusion of The Phoenix Initiative adventure series written by the very talented James Rodehaver. 1980Who brings us something to ensure we always look cool on those hot days. We also have new items from Lords of Adventure and Wargames that are sure to heat up your game table.