Q: I have left 2 emails over the last 2 weeks asking questions about shipping and have not received an email back, is there another avenue of contacting that is preferred? Asked by Diana R., December 2019
Hello! Sorry, sometimes emailing through Cratejoy doesn't reach me as
easily. You can reach me by using the Contact Seller button on our listing. We ship once per month all at the same time. Currently we are putting together this month's offering and should be shipping this Saturday. You will get a tracking email as soon as I print postage. Please contact me directly with any further questions or issues. I'll make sure you are sorted ASAP! Thanks, Wayne Brekke Founder - Dungeon Crate
Q: Is there any Xmas special delivery. I wanted to get a box for my son for Xmas but saw that if it is after the 4th it comes the next month. Asked by Tawnya, December 2019
This is true, unfortunately all orders after December 4th are batched to
January. You can pick items from our online store on our web page though
and those are shipped right away. These items are mostly from our past
crates and you can put together a box that way if you like.
Q: Is this ok for beginners. My son is 10 and starting to get into DD Asked by Tawnya, December 2019
For sure! We offer all the accessories that go with the game like dice,
miniatures, adventure modules, pins, buttons, and more. All items that can
be used for D&D and other games by a wide variety of age groups. I think he
would do well with our crate. Most of the items on our website have been in
the crate so you can check that out at dungeon crate dot com (they don't
let me link here) and it also has tons of information on memberships! Can
also email me directly at wayne at dungeon crate dot com.
Q: Can I start my subscription in January?Asked by Judith S., December 2019
Hello! Absolutely! Any sign ups after the 4th of the month are batched to
the following month. So if you sign up by Jan 4 you will be in line for our
Jan crate! Check out our website though for all details and to subscribe as
we have lots of info for you there. visit dungeoncrate dot com. (they don't
let me add links or even email addy to these responses)
Also for further questions, email me directly - I'm the owner of Dungeon
Crate - at wayne at dungeon crate dot com.
I have been a subscriber for around a year now. I am extremely excited when I get the notification about boxes being shipped and cannot wait to open them. Customer service is top notch. Product is high end. Variety of awesomeness knows no bounds. I go out of my way to recommend these guys to every gamer I talk with. Highest marks all around!
I am awaiting my first box but can't say enough about the customer service! While CrateJoy was unresponsive, a direct email to Dungeon Crate yielded a reply - literally within an hour. They were very understanding and accommodating and I am very impressed! I can't wait for my box!
Been a subscribber for nearly 3 years. Each crate is a unique experience both for players and dms. Without spoiling much the crates offer a variety to use, and have fun with. Inside you can find an adventure, and items to go along with that. I have not been disapponted by a crate yet, and the team behind the crates are all very social and in general nice people.
I have had a subscription with these guys for a few years now and I can tell you they are a very wholesome and great service and community based company. Some of the highlights is their customer service, they are quick to answer any questions that you may have and always do so in a friendly and respectable manner. All of my packages have arrived on time if not early at some times and if there is a possible delay they inform the customers right away. Additionally they have built up a very good community base on social media platforms such as facebook and instagram with both a company page and a public hang out group/page. Overall I would highly recommend their subscription service to any tabletop gamer.
Thank you so much. I bought this subscription for my son’s 13th birthday las March. He looks forward to each month’s box. The December box made his holiday. He feels like a part of a close community. Great box!
This is a great product, with excellent support. I will be subscribing for awhile. I love the products in the box. I actually use them unlike other crates I have bought.
I have been very pleased with Dungeon Crate, I've been subscribed for about 8 months now and really love the adventures in their crates they have been including.
There is usually a miniature from Reapers in the box that corresponds with the adventure, along with a few hand crafted items that can be used with the game or pins. some of the items aren't super useful but I've found use for a good portion of the items, such as the acrylic spell items like the webs and vines and the flight stands which my players love.
The Adventures in their crates can work as oneshots when you just want to get with a group of friends with minimal planning or you can plug them in as mini adventures in your on going campaign when you cant think of any encounters (like myself)
Their customer service is amazing, I've bugged them a few times on their Facebook account and every time they respond quickly and are always super helpful in assisting with what ever issue I'm having.
Shipping is usually fairly quick with about a week turn around from when you receive the notification.
Overall a really good service that i recommend for any DM's or players looking to DM in the future.
I really enjoy these boxes. I sometimes wish there were more CR12-15 modules, but there are only so many months in a year lol.
This is such a great product, I love getting the email that it is on it's way and I check the mail every single day until I get to bust into the crate and find all the goodies with in. Not only does it feed my mini habit but I get mini modules and fun extras that I cannot wait to pull out at the table.
I enjoy Dungeon Crate. Each box contains a good mix of cool stuff.
It’s been a fantastic summer and we are knee deep in prepping for a killer Fall. But before we get there, we offer you an August crate packed with treasures. Minis, dice, adventure, and snakes will liven up your tabletop and keep the adventure going all season long.
It's the dog days of summer and July is prime for some steamy adventure. We've got things to adorn your den, sharpen your luck, and murder your friends in this crate.
Summer is here and things are heating up! This month’s crate features the exciting conclusion of The Phoenix Initiative adventure series written by the very talented James Rodehaver. 1980Who brings us something to ensure we always look cool on those hot days. We also have new items from Lords of Adventure and Wargames that are sure to heat up your game table.