Half the time I get the earrings for me and my daughter the earring back and would be broken on them and they were nothing what we thought they would be.
Hi Christina, we repeatedly responded to your emails about the damages you had - we asked you on 5/6/2019 to tell us which pairs arrived damaged so that we could set up a reshipment. Please respond to that email and we would be happy to help you get intact pairs at no additional cost to you!
I really wanted to love this subscription, however I was really disappointed with it. It took a long time to receive since it's such a small package and it's not priority mail, which doesn't really bother me, but when I finally did get my earrings, they were broken. I emailed the company right away and they sent me out another package. Fast forward two weeks and my replacement earrings were also broken! I emailed them again and asked for my money back and I canceled my subscription. I gave an extra star because the company has excellent customer service, they emailed me back right away, but they didn't fight to keep me as a customer when I asked for a refund. So I'll be looking for another jewelry company to give my money to.
We are so sorry for the variety of issues you experienced. We attempted to refund your credit card but it was expired, so please email firstname.lastname@example.org and we will do everything we can to make this right!
I was subscribed for 2 months. The first pair of earrings I received broken in the mail. Customer service was great and they sent me a new pair immediately. Then that pair was broken also-such poor quality! I cancelled after that even though they tried sending me another pair. Not worth my time or few bucks.
Hi Andi - We're so sorry our earrings broke in the mail so many times. To give you an idea of the probabilities involved, our damage rate across all styles is about 2%, Some styles do damage at rates higher than others.
We are implementing processes in our supply chain to purchase the most durable (but stylish!) earrings we can within our budget. We hope you'll give us another chance in the future!
Not impressed. Very 80s like.
We see that you "swiped right" on the only pair of earrings that we sent you in May. We hope you give us another chance in the future, and you can play our inventory voting game again!
I'm allergic to yellow gold, and what was my first pair? Yellow. Gold.
When I got the notification that my 2nd shipment was on the way, I replied asking that it not be yellow gold. I didn't get a reply.
I got the earrings, which, this time, aren't yellow gold. This 2nd pair is cute.... ....but I'm stuck with the first pair and out the $4 ...I never pierced my daughter's ears, ....so I'm left with trying to give/sell to a friend.
Unfortunately our system is not yet capable of styling people based on metal type. It's definitely an area of improvement for us. Please email email@example.com and we'd be happy to arrange a reshipment.
First pair arrived early. Have not received 2nd pair for a year subscription. Just sent another message because there was no reply to the first one. Hope this gets figured out because my daughter did like the first pair.
For the price it’s okay. The ratings seemed very cheap and not that exciting
We are so sorry that our earrings did not live up to your expectations. Please email firstname.lastname@example.org and we will make it right!
Got the same pair two months in a row...
We are so sorry that we sent you duplicate pairs. If you're interested, please reach out at email@example.com and we will arrange a reshipment!
Not very happy with this box, I got a red white an blue horse earings with 4 stars on it. Not sure what it means, and that was it. I will give this box one more try, but not to happy at all with it.
Hi Renee - we see that you "swiped right" on this pair. We rely on your votes to help us send you styles that you state that you like. I've emailed you a link that will allow you to "re-vote" on inventory.
***I've also set up a reshipment at no cost to you***
We hope you'll reconsider your review when that is done and as we send you new product over the coming months.
They repeated my earrings within 4 months. Poor quality. Just looked cheap. I didn't expect too much for the price, but at least equal to what I'd get at Claire's. I had the boho style too.
We are so sorry that we sent you duplicate pairs. If you're interested, please reach out at firstname.lastname@example.org and we will arrange a reshipment! We hope we will earn another chance at your business.