It's going on the 3rd month since I've order this subscription box for my boyfriend and he has yet to receive the first box. Yet they have no problem taking their payment out every month. I wouldn't order this box. I'm canceling my subscription!

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Utterly abysmal service - fraudsters!

Nov 13, 2018

Soham P.

1 Review

Subscribed for 2 months

Overall

Anyone looking at this listing should look elsewhere, Hat Box is disorganised, unprofessional and potentially disingenuous.

"I've prepaid for a 12-month plan and my subscription has been cancelled twice automatically! I have contacted the Seller twice...asking for an explanation - no response whatsoever!" I initially left this review after contacting the Seller a second time.

A few hours later, the Seller responded: "As stated in the cancellation notes, that we do not ship to your country."

I received two emails, on October 16 and November 8. I have checked repeatedly, neither email had any "cancellation notes" - they were automated. All of this could have been avoided had the Hat Box team (1) not lied about worldwide shipping; OR (2) responded to my first email and explained the cancellation. Instead, they ignored me, wasted my time, and only responded after receiving a negative review. Moreover, "cancellation notes" were never provided.

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Hat Box said...Nov 09, 2018

We are truly sorry that you didn’t have a great experience and about the misinformation, that we currently do not ship to your country.