Still have not received it, USPS still shows it in the same location for the past 6 days.
Thank you for your patience. I am so sorry USPS has been slow to deliver this holiday season. I have good news though! I just checked your tracking and it's showing your box is out for delivery today!
Please let me know if there's anything else I can help with!
Ordered almost 4 weeks ago and still have not received
I ordered on the 19th because it said it would ship the 20th. On the 24th I sent a complaint asking why it hadn't shipped. I recieved no response but did recieve an email that I was refunded and my subscription was cancelled. Why? I still wanted the subscription, I just wanted to know why it hadn't shipped.
We're so sorry for the miscommunication! When we received the email notification from CrateJoy, the verbiage made it sound like you didn't want the box anymore because we were unable to get it out on the 20th, and that that was the only reason you chose our box. We were just trying to get your money back to you as fast as we could!
We did not realize our shipping timeline had not been updated - we now ship during the last week of the month. Thank you for helping bring this to our attention!
I sent the box as a gift to someone. However the products have been damaged- looks like something spilled inside the parcel. After contacting the seller, they responded once asking if I wanted a voucher or replacement. After responding to the seller, they have ignored me for over a month of following up so have received nothing.
I'm so sorry you feel we have abandoned you! Kiersten here again!!
I emailed you on April 7th and have not seen any emails from you since your first one, that was sent on April 6th. I am emailing you again from our help desk system to get the ball rolling again. Lets get a claim filed with USPS and get those replacement items to you!