Ecocentric Mom

by Ecocentric Mom
Eco-friendly & natural monthly gift boxes for pampering mama - during pregnancy & with baby!

Plans as low as

$34.99/ month

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Ecocentric Mom reviewsReviews

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False claims and no communication

Mar 25, 2021
Chantal B.
1 Review
Subscribed for 6 days
Overall
Shipping
Quality
Curation

I ordered on the 19th because it said it would ship the 20th. On the 24th I sent a complaint asking why it hadn't shipped. I recieved no response but did recieve an email that I was refunded and my subscription was cancelled. Why? I still wanted the subscription, I just wanted to know why it hadn't shipped.

Verified Purchase
Ecocentric Mom said...Mar 25, 2021

Hi Chantal,
We're so sorry for the miscommunication! When we received the email notification from CrateJoy, the verbiage made it sound like you didn't want the box anymore because we were unable to get it out on the 20th, and that that was the only reason you chose our box. We were just trying to get your money back to you as fast as we could!
We did not realize our shipping timeline had not been updated - we now ship during the last week of the month. Thank you for helping bring this to our attention!

Item not received

Mar 12, 2021
Ryan B.
1 Review
Subscribed for 22 days
Overall
Shipping
Quality
Curation

Ordered almost 4 weeks ago and still have not received

Verified Purchase

Annette

Dec 31, 2020
Annette I.
1 Review
Subscribed for 21 days
Overall
Shipping

Still have not received it, USPS still shows it in the same location for the past 6 days.

Verified Purchase
Ecocentric Mom said...Jan 04, 2021

Hi Annette,
Thank you for your patience. I am so sorry USPS has been slow to deliver this holiday season. I have good news though! I just checked your tracking and it's showing your box is out for delivery today!
Please let me know if there's anything else I can help with!
Be well,
Richelle
Ecocentric Mom