Thanks for your feedback. We're sorry to hear that the product is not working well.
We’re a small business and we thrive on feedback like yours to improve our products. With that said, we'd be grateful if you can drop us an email via Cratejoy & provide us with additional details regarding your product experience so that we can further improve on it.
Q: Are there enough supplies for 2 kids to use this box or should I get a 2nd subscription?Asked by Mark A., September 2020
We've different plans depending how many puzzles you need per month.
You may start with 2 themes / mo to receive 2 unique puzzles every month.
Q: When is my subscription billed?Asked by Mark A., September 2020
Our billing will start once you make payment for your 1st box.
Q: When is my subscription going to be shipped?Asked by Mark A., September 2020
Our boxes will ship out within 3 business days upon successful billing.
Subsequent boxes will be shipped on the same date as your first box.
Q: What is the last day that I can subscribe to get this month's box?Asked by Mark A., September 2020
We do not impose cut-off date. You may subscribe at any date to get the month's box.