Q: Ordered a 3 month sub. for my niece at the end of November as a Christmas gift. Already received her second box. Disappointed because I wanted her to a couple more months of mail after Christmas. Asked by Nicole P., December 2020
Thank you for your feedback. Our boxes ships each month. Since you ordered in November, you received the November and December box thus far. All boxes ship the last week of each month with the exception of the December box in hopes of arriving in time for the holidays. We apologize if there was any confusion with our timeline. Your last box will ship at the end of January. We truly hope your daughter enjoys her subscription!
Q: I just ordered this for my daughter for Christmas, will it arrive in time? Asked by Kelly K., December 2020
Yes it will
Q: Can you purchase a one time box as a Christmas gift?Asked by Elliott C., December 2019
Yes you can purchase a gift subscription for one month that will not auto renew.
Q: this will be a Christmas gift for my Granddaughter. Will it be delivered before Christmas if I ordered Nov 30th?Asked by Penny R., November 2019
Hello, yes any orders placed prior to December 17th will be shipped in time for Christmas.
Perfect! My almost-6-year old is in love. Absolutely age appropriate, super cute, and her excitement made it so worth it. I love the stay at home theme in light the current state of the world.
I’ve loved the items received so far. I’ve had the shipment come to my house and when my three little granddaughters come to visit, they have each picked their two favorite items since there’s always been six things.
My 7-year old daughter loved this box! Lots of cute "fancy" items!
My daughter loved ed everything in the box!
We paid for a 3 month supscription for our 9 year old grandaughter, she opened the box for her bday yesterday and we were very disappointed,, the few items in the box were too young for her age and nothing in that box could have amounted to more than 20.00 , i had read the reviews before I ordered and they seemed positive, I cancelled it today, and unfortunatley they will not refund my money for the other 2 boxes, I hope others have better luck than we did.
We are so sorry to hear of your disappointment! Unfortunately we have not received any emails from you for a request of a cancellation or a refund. Please reach out to us through our website so that we can further assist! Thank you for your business and we look forward to resolving this issue.
The Em and Liz Team!
My 8 year old daughter absolutely loves this box! She looks forward to her getting her “own mail” each month and is constantly asking me when her new Em and Liz box will come!
My daughter looks forward to receiving this box every month. I'm pretty sure I look forward to it as much or maybe even more than she does. :) Absolutely delightful!!
I loved all the gifts in my first subscription box, especially the ice cream cone headband!
EDIT: Had a issues quickly and friendly rectified after an error with shipping listing. Glad they made sure my daughter got her box but on top issued a full refund for the mistake.
ORIGINAL: So my daughter and I have been looking for subscriptions to join and we ordered this one only to be sent a cancelation notice with no info and now see they have changed they won't ship to Canada. Not good customer service at all and now I have no explanation to my child who was looking forward to this box and watched me pay and order it. May be a new box but just really not impressed how they treat customers and change shipping without even contacting us first or sending the box. Just a email to cancel with a refund no apologies or anything at all. Bad PR
My niece has some health and developmental issues, so with my sister's guidance, I ordered this for her a few years ago and gave her age as two years younger than she actually is. It worked out beautifully! She was so excited every month and loved the selection of items. My sister frequently commented on how cute the themes and items were. Now that she's 12, she has finally started to age out, and my sister said the last box was a repeat of an earlier one, so it's time to cancel. But it was a wonderful choice for years and a bright spot in her month. Thank you!