Q: Ordered a 3 month sub. for my niece at the end of November as a Christmas gift. Already received her second box. Disappointed because I wanted her to a couple more months of mail after Christmas. Asked by Nicole P., December 2020
Thank you for your feedback. Our boxes ships each month. Since you ordered in November, you received the November and December box thus far. All boxes ship the last week of each month with the exception of the December box in hopes of arriving in time for the holidays. We apologize if there was any confusion with our timeline. Your last box will ship at the end of January. We truly hope your daughter enjoys her subscription!
Q: I just ordered this for my daughter for Christmas, will it arrive in time? Asked by Kelly K., December 2020
Yes it will
Q: Can you purchase a one time box as a Christmas gift?Asked by Elliott C., December 2019
Yes you can purchase a gift subscription for one month that will not auto renew.
Q: this will be a Christmas gift for my Granddaughter. Will it be delivered before Christmas if I ordered Nov 30th?Asked by Penny R., November 2019
Hello, yes any orders placed prior to December 17th will be shipped in time for Christmas.
Perfect! My almost-6-year old is in love. Absolutely age appropriate, super cute, and her excitement made it so worth it. I love the stay at home theme in light the current state of the world.
My niece has some health and developmental issues, so with my sister's guidance, I ordered this for her a few years ago and gave her age as two years younger than she actually is. It worked out beautifully! She was so excited every month and loved the selection of items. My sister frequently commented on how cute the themes and items were. Now that she's 12, she has finally started to age out, and my sister said the last box was a repeat of an earlier one, so it's time to cancel. But it was a wonderful choice for years and a bright spot in her month. Thank you!
I got my 5 year old niece a 3 month subscription to this for Christmas and she loved it so much I renewed it for her birthday
My granddaughter loves all the things. There was a slight problem and they fixed it.
My daughter loved ed everything in the box!
I have three Granddaughters that I ordered these boxes to be delivered to for 3 months. I ordered them separately under each childs name and paid separately for each girl yet
all three boxes came addressed to one child and none to the other two causing many tears!! This is very disappointing and upsetting to a Grandmother. I tried to resolve this
situation but got an email directing me to three pages of places to go but NO ONE to talk to to get this resolved! Just an email stating you have my back????
Thank you for your orders and we are so sorry to hear of your disappointment . Our shipping labels are autogenerated based on the information provided by the customer at the time of checkout. We do not alter any shipping information unless requested by the customer. Upon looking into your orders, we see that you provided personalized gift notes for each of your granddaughters which we handwrote and included in each of the girl's boxes. Your gift messages were addressed to the girls individually so we do hope that helped clarify who the boxes were intended for.
With regards to email correspondence with us, we unfortunately never received an email from you with a request to resolve the recipient name confusion. ...
My 8 year old daughter absolutely loves this box! She looks forward to her getting her “own mail” each month and is constantly asking me when her new Em and Liz box will come!
My daughter looks forward to receiving this box every month. I'm pretty sure I look forward to it as much or maybe even more than she does. :) Absolutely delightful!!
I loved all the gifts in my first subscription box, especially the ice cream cone headband!
EDIT: Had a issues quickly and friendly rectified after an error with shipping listing. Glad they made sure my daughter got her box but on top issued a full refund for the mistake.
ORIGINAL: So my daughter and I have been looking for subscriptions to join and we ordered this one only to be sent a cancelation notice with no info and now see they have changed they won't ship to Canada. Not good customer service at all and now I have no explanation to my child who was looking forward to this box and watched me pay and order it. May be a new box but just really not impressed how they treat customers and change shipping without even contacting us first or sending the box. Just a email to cancel with a refund no apologies or anything at all. Bad PR