Em and Liz Box

by Em and Liz Box

The magic of girlhood delivered monthly with 5-7 thoughtfully curated items for girls ages 4-10!

29 reviews

Plans as low as

$24.25/ month

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Reviews (29)

Disappointed Grandmother

Feb 01, 2021
Overall
Vivian D.
1 Review
Subscribed for 2 months

I have three Granddaughters that I ordered these boxes to be delivered to for 3 months. I ordered them separately under each childs name and paid separately for each girl yet
all three boxes came addressed to one child and none to the other two causing many tears!! This is very disappointing and upsetting to a Grandmother. I tried to resolve this
situation but got an email directing me to three pages of places to go but NO ONE to talk to to get this resolved! Just an email stating you have my back????

Verified Purchase
Em and Liz Box said...Feb 01, 2021

Hi Vivian,
Thank you for your orders and we are so sorry to hear of your disappointment . Our shipping labels are autogenerated based on the information provided by the customer at the time of checkout. We do not alter any shipping information unless requested by the customer. Upon looking into your orders, we see that you provided personalized gift notes for each of your granddaughters which we handwrote and included in each of the girl's boxes. Your gift messages were addressed to the girls individually so we do hope that helped clarify who the boxes were intended for.
With regards to email correspondence with us, we unfortunately never received an email from you with a request to resolve the recipient name confusion. ...