Q: Can you contact them after signing up and switch rose gold instead of gold. Anyone tried or it’s just gold and silver? Thanks!!! XxAsked by Katie M., June 2019
My box did not arrive for weeks after ordering. When I wrote to them to cancel, I received no reply. Then they charged me for another month. A let down by cratejoy and the seller.
As yet, I've not had the problems of the previous reviewer. I received my first box in December which consisted of a pair of feather dangling-type gold earrings and and, as an added first subscription gift, , they included a most unusual and fascinating bracelet.
My January box arrived 2 days ago and contained a very lovely delicate necklace with an Egyptian motif. It had red enamel "stones: in the center and i was very pleased with it. When i put it on however, a link just plain broke! I contacted the company and, per their request, sent them a photo of the broken necklace, I am waiting to see how they handle this matter.
In the interim, i have purchased a lovely gold cuff bracelet from their site and awaiting it's arrival.
Except for those feather earrings, i have been very pleased with the unusual, classy pieces they carry.
I've had no mail delivery problems at all.
My replacement necklace arrived in perfect condition and Emma even included a pair of lovely earrings for my trouble. The cuff bracelet also arrived and it is stunning! I've had no problems at all with delivery. Emma and Chloe is the only jewelry subscription I have Although they are a little pricey, the pieces are gorgeous and high quality designer pieces..
Charged my account twice in November and December and have not received my Jewelry blamed post office in November and now blame Cratejoy I have the emails to prove it keep saying it’s shipped but will not provide a tracking number even did the old bait and switch where they said in November they where sending me $50 worth of jewelry now they are saying I’m a new member been a member since September this place is fraud wont let me cancel my credit card
This is my favorite jewelry subscription - by a milestone. I have been subscribed for about 9 months now - which is a record subscription time for me. The style is always typically modern and minimal, yet feminine - check their IG for better photos. The quality is fantastic so far for the price (my skin gets irritated with certain metals). One thing that makes this extra special is the well-designed booklet they send with each piece that features the artist. The little boxes they even come in are so nice that I've made use of them to organize some little drawers, ha! The presentation and booklet also make these great (and impressive) gifts. One piece I instantly knew was a perfect gift for my sister - a dainty bangle with pearls that almost looked like opals - which have sentimental value of our grandmother. She loved it so much she wore it in her wedding. I may skip a month here or there in the future to cut back, but I had to shout out to these ladies doing a wonderful job in France.
IT COULD BE MY SCREW UP I AM GETTING OLD YOU KNOW, IF YOU ALREADY CHARGED ME THEN, NEVER MIND. THANKS
I love Emma&Chloe's jewelry! The experience of receiving French designer jewelry every month is very unique. I always look forward to discovering the next item. The customer service is also very helpful. I received a necklace that had been damaged during shipping and they sent a new one right away. I definitely recommend this subscription either as a treat for yourself or for a gift!
Beautiful jewelry and awesome experience!
Not only did I love my piece of the month, but the customer service was spectacular when it came to answering my questions about my subscription, change in addresses and the changing of my color option! I will definitely keep this subscription active for a long time!