- Women's
- Bridal & Brides Empress Mimi
Celebrate self-love with Empress Mimi Lingerie 💖
Empress Mimi delivers the ultimate lingerie experience. Choose between: QUEEN BOX 👸 Treat yo' self with the 'Queen' Box (a fabulous full matching lingerie set) EMPRESS BOX 💅🏻 The ULTIMATE gift box for the truly spoiled among us
Questions
Q: What size would i be if I'm a 38DDAsked by Jessica C., May 2020
Q: I'm a 32I would I be able to order the lingerie?Asked by Susan T., November 2020
Q: I have just ordered the Queen Box and am wondering how it comes packaged? I want it to be a surprise so am hoping it doesn't mention lingerie anywhere on the box! Asked by Rebecca B., July 2020
Hi Rebecca! Thank you for getting in touch and for shopping with us <3
The lingerie itself always comes in custom designed gift packaging - you can check out some of the examples on our instagram page @empressmimilingerie. However, please rest assured that the packaging is delivered in a mailing bag which doesn't give anything away (many of our customers get their items delivered to offices etc). Hope this helps!
Q: Hi, Can I choose to not get thongs? Thanks, MichelleAsked by Michelle, August 2019
Hello Michelle,
Thank you for getting in touch with us here at Empress Mimi.
Once you subscribe please use the Contact Seller button on our listing so we can add a note to your profile. The stylist will be notified not to include thongs in future shipments. Kindly note that we may have to skip a month (and refund the payment) for the months where the design includes thongs.
If this preference changes, you can always email us and I can have the profile changed back again. Hope this answers your question! Please do let me know if there's anything else I can be of assistance with.
Have a lovely day ahead!
Empress Mimi reviewsReviews
Write a Review3.7
Average Subscriber RatingLOVE - Perfect antidote to #2020
Nov 15, 2020
Athena R.
Ugh cutest packaging ever. Truly feels like Xmas every month at my house. Perfect antidote to #2020.
Lingerie designs are divine - this is not your basic b**** Victorias Secret. Super original, and they throw in silk and natural fabrics in frequently for good measure. Got this as a gift originally and continued my own subscription once that one ran out becau I am addicted!
Verified Purchase
Item never received, seller unreachable
Yesterday
Jane C.
I bought this box during a November sale last year. The item was never received, and I have tried MULTIPLE TIMES to contact the seller through cratejoy, even reaching out to cratejoy support. They have not responded, and cratejoy support themselves said I should leave a review here for visibility in the hopes that the seller will see this contact me. Overall, there has been no customer service going on, no responses to messages...nothing. It has been about 5 months and still no package. Cratejoy does NOTHING to help either.
Verified Purchase
Worth way more than what I’ve paid!
Nov 17, 2020
Railay S.
My box arrived quickly even though most my online shopping is delayed due to the COVID situation. The package was beautifully presented and I felt like I am opening a gift from a secret admirer :) loved my first set - feels like luxury, it’s comfortable and well made, can’t keep my hands off it the material is so nice!! The design is sexy and sophisticated and I can’t wait for the next one!
Verified Purchase
Lack of Communication
Feb 14, 2021
Jane M.
Box has not arrived. Confirmed in my email and my account the correct shipping address was entered. Tracking says destination is not my state. Reached out twice to company without hearing anything back. Only reason for such a negative review is lack of communication from company.
Edit: the company responded after 5 days. Will update to review contents of the box once it is received. I fully understand that transit time is not any fault of the company. Only wanted confirmation that the correct shipping information was used by the company.
Verified Purchase
Dear Jane,
Thank you for raising this issue here on Cratejoy.
I am so sorry to hear that you are experiencing all this inconvenience. Rest assured that we will fix all the misunderstandings associated with this issue. This is only happening because Cratejoy never passed the emails on to us, but we are investigating this matter now.
I will be sending you an email to followup on this. Could you reply directly to us and not via Cratejoy, please, so we can help you with all your concerns.
Your patience and understanding in this matter is greatly appreciated.
My apologies once again and looking forward to hearing from you!
STOLEN MONEY & NO CUSTOMER SERVICE
Jan 25, 2021
Shantelle P.
I paid for my box in December. They quickly charged my credit card. Its been over a month now...I haven't received any tracking -The status of my order never changed from "order being prepared" which tells me it was never shipped in the first place! I sent a message to the sender twice for an update and only received automated responses that someone would get back to me.
ITS BEEN A MONTH!!!! NO Package! NO Tracking! NO Response! NO Customer Service!!!!!
I FEEL LIKE THEY STOLE MY MONEY AND REFUSE TO RESPOND TO INQUIRES ABOUT ORDERS!!! DON't FALL FOR THIS SCAM!!!!
Verified Purchase
Dear Shantelle,
Thank you for raising this issue here on Cratejoy.
I am so sorry to hear that you are experiencing all this inconvenience. Rest assured that we will fix all the misunderstandings associated with this issue.
This is only happening because Cratejoy never passed the emails on to us, but we are investigating this matter now.
I will be sending you an email regarding this matter. . Could you reply directly to us and not via Cratejoy, please, so we can help you with all your concerns?
Your patience and understanding in this matter is greatly appreciated.
My apologies once again and looking forward to hearing from you!
With Kind regards,
Lola
Missing Orders
Dec 01, 2020
Nicole S.
I purchased 3 boxes and only received 1. Contacted the seller and still no answer after a month. I really enjoyed the only box I received and would love for them to send the other boxes I paid for instead to a refund, if I could even get ahold of them. By the way they don't have tracking numbers for your shipment.
Verified Purchase
Hello Nicole,
My sincere apologies for the inconvenience. I believe one of our customer service pixies has already been in touch with you about this issue. Hope she was able to resolve this for you.
Please do not hesitate to get in touch with us if there's anything else we can be of assistance with.
With kind regards,
Isabel
No response
Mar 02, 2021
Tangela W.
I have been waiting on my first box without any response. I would like a refund because I have not received any notification or response back.
Verified Purchase
Disappointment
Feb 21, 2021
Candis B.
I have yet to receive my first order and I have been charged twice ... contact them previously but did not get a response on when I would receive my order or if they had even sent it out yet ... canceled my subscription . Super disappointed as my fiancé should be coming home in the next week and I was hoping to have something nice to wear for him as we make up our New Years Xmas both birthdays and Valentine’s Day ...
Verified Purchase
Terrible customer service
Feb 15, 2021
Chris E.
They took my money for 12 months. Sent the wrong sizes per my order and say it is only for 6 months and won’t correct it.
Verified Purchase
doesn't give you what they say!
Jan 05, 2021
Tim R.
despite paying for the 'empress box' I received just a single pair of top/bottoms, and seller did not respond at all when contacted. quality of products was fine, but does not deliver on their promises.
Verified Purchase
Dear Tim,
I hope you are well. My name is Lola and I am reaching out because it has come to our attention that you had issues with your purchase last December. With the intention of making our processes better, we recently moved to a new platform. And with the changes, we also encountered issues. My apologies that your order was one of the affected ones. We will take responsibility and will send you the missing items in the order ASAP - completely free of charge. Please accept our apologies for the mistake.
I also checked our shipment history and your January package is indeed an Empress Box.
Prior to this review, we were never made aware of any issue because Cratejoy never passed the emails on to...
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Empress Mimi
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