Q: What size would i be if I'm a 38DDAsked by Jessica C., May 2020
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Q: I'm a 32I would I be able to order the lingerie?Asked by Susan T., November 2020
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Q: I have just ordered the Queen Box and am wondering how it comes packaged? I want it to be a surprise so am hoping it doesn't mention lingerie anywhere on the box! Asked by Rebecca B., July 2020
Hi Rebecca! Thank you for getting in touch and for shopping with us <3
The lingerie itself always comes in custom designed gift packaging - you can check out some of the examples on our instagram page @empressmimilingerie. However, please rest assured that the packaging is delivered in a mailing bag which doesn't give anything away (many of our customers get their items delivered to offices etc). Hope this helps!
Q: Hi, Can I choose to not get thongs? Thanks, MichelleAsked by Michelle, August 2019
Thank you for getting in touch with us here at Empress Mimi.
Once you subscribe please use the Contact Seller button on our listing so we can add a note to your profile. The stylist will be notified not to include thongs in future shipments. Kindly note that we may have to skip a month (and refund the payment) for the months where the design includes thongs.
If this preference changes, you can always email us and I can have the profile changed back again. Hope this answers your question! Please do let me know if there's anything else I can be of assistance with.
Have a lovely day ahead!
I bought this box during a November sale last year. The item was never received, and I have tried MULTIPLE TIMES to contact the seller through cratejoy, even reaching out to cratejoy support. They have not responded, and cratejoy support themselves said I should leave a review here for visibility in the hopes that the seller will see this contact me. Overall, there has been no customer service going on, no responses to messages...nothing. It has been about 5 months and still no package. Cratejoy does NOTHING to help either.
Ugh cutest packaging ever. Truly feels like Xmas every month at my house. Perfect antidote to #2020.
Lingerie designs are divine - this is not your basic b**** Victorias Secret. Super original, and they throw in silk and natural fabrics in frequently for good measure. Got this as a gift originally and continued my own subscription once that one ran out becau I am addicted!
This is the best subscription box I’ve ever purchased. I completely forgot I purchased this and when it arrived and opened I thought I must have accidentally purchased a high end lingerie from Bloomingdales...so happy every month I highly recommend 💋
It seems Covid has impacted many other shipments to the US but that was not my experience! I think people can be "Amazoned", we expect things next day (I know I do). But my shipments came quicker than expected. (US West coast.)
Since the items on the site were so beautiful, I ordered two sets before placing my subscription box. I received it within 2 weeks! To my surprise, my subscription box the week after. :)
...but FINALLY a lingerie company who understands that not everyone is the same size...while wearing the same size! The fully adjustable tops and bottoms are awesome! (Normally, I have to cut and sew my straps back on after removing three inches.)
Thank you for making feeling beautiful effortless!
Not sure what words I can use with regards to my EMPRESS MIMI subscription box. I’ll try my best: beautiful 3 piece set, sexy but wearable (minus the bunny ears), insanely cute, vibrant colour, my age doesn’t matter, just to name a few. Customer service is 5 plus stars if you have any problems.
I did have one issue and that was with sizing (my fault) I would recommend a tape measure to be more accurate with your sizing, unfortunately my outfit was both too big top and bottom. I could have returned them but I have a beautiful niece that will feel like a queen when I give this to her. I’m sure she’ll become a new customer. When I contacted customer service they were fast, efficient and exceptionally helpful with their response. I was so happy with my first box I wanted to upgrade to the next box. Plus they allowed me to customize my next order, for example, like higher panties and bralette type top. They were very happy to try and accommodate my requests if available.
Most other subscription boxes don’t allow requests, we all get the same. I have decided to upgrade my next box , it’s a bit pricey but it’s so worth it! I’m excited for my next box and you too will not be dissatisfied with this subscription. Thank you Empress Mimi for making me feel sexy...
I usually wear unsexy bras and briefs, but I recently read an article about how lingerie subscriptions promote self love and women empowerment. New year, new you, right? I decided to try Empress Mimi because the lingerie featured on their website is beautiful and I love that they are by women for women. I am located in the US and they are located in London, but I watched my order go from London to NYC to my house within the week. I was immediately impressed with the look and quality of the product. I received a beautiful, feminine, black 2 piece and a cute card with the backstory behind the selection. I loved the detailing on the bra and it was surprisingly comfortable. I cannot wait to see what’s in the next box. My husband is excited too, haha.
I have been waiting on my first box without any response. I would like a refund because I have not received any notification or response back.
I have yet to receive my first order and I have been charged twice ... contact them previously but did not get a response on when I would receive my order or if they had even sent it out yet ... canceled my subscription . Super disappointed as my fiancé should be coming home in the next week and I was hoping to have something nice to wear for him as we make up our New Years Xmas both birthdays and Valentine’s Day ...
I paid for my box in December. They quickly charged my credit card. Its been over a month now...I haven't received any tracking -The status of my order never changed from "order being prepared" which tells me it was never shipped in the first place! I sent a message to the sender twice for an update and only received automated responses that someone would get back to me.
ITS BEEN A MONTH!!!! NO Package! NO Tracking! NO Response! NO Customer Service!!!!!
I FEEL LIKE THEY STOLE MY MONEY AND REFUSE TO RESPOND TO INQUIRES ABOUT ORDERS!!! DON't FALL FOR THIS SCAM!!!!
Thank you for raising this issue here on Cratejoy.
I am so sorry to hear that you are experiencing all this inconvenience. Rest assured that we will fix all the misunderstandings associated with this issue.
This is only happening because Cratejoy never passed the emails on to us, but we are investigating this matter now.
I will be sending you an email regarding this matter. . Could you reply directly to us and not via Cratejoy, please, so we can help you with all your concerns?
Your patience and understanding in this matter is greatly appreciated.
My apologies once again and looking forward to hearing from you!
With Kind regards,
Pleasantly surprised how quickly my first box arrived! The quality and unique design of the items are amazing, I cannot wait for next month’s goodies - nor can my man ;)
Our Honey Bunny "Empress" Box comes with all the goodies you could wish for: - A slinky black bralette set (with matching panties) - Bunny ears with veil - Marabou robe - Luxury Marabou cuffs (with gold detailing) Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
The Honey Bunny "Queen" Box comes with a sexy matching lingerie set. To complete the look and for a cute twist, we include a free set of bunny ears with each order. Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
Wave goodbye to those Bridget Jones undies and say hello to this sheer sexy little number from the Honey Bunny collection. Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
The Foxy Cleopatra collection was inspired by a woman who was as gifted at ruling a Kingdom as she was in ruling the hearts of men. The Foxy Cleopatra Queen box comes with a matching luxurious bra and panty featuring a lustrous satin design on the back and stretchy luxe sheer embroidered tulle on the front
The Foxy Cleopatra collection was inspired by a woman who was as gifted at ruling a Kingdom as she was in ruling the hearts of men. The "Empress" box features a matching lingerie set with suspender belt, nipple tassels, red lace choker & luxurious stockings for the ultimate old glamour look. Every month is a surprise - if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
A box made for dreamy nights in <3
Daisy theme for a Goddess. The Empress Box comes with a suspender belt, stockings, the most adorable little socks and a matching choker.