Empress Mimi delivers the ultimate lingerie experience. Choose between: QUEEN BOX 👸 Treat yo' self with the 'Queen' Box (a fabulous full matching lingerie set) EMPRESS BOX 💅🏻 The ULTIMATE gift box for the truly spoiled among us
Q: What size would i be if I'm a 38DDAsked by Jessica C., May 2020
Q: I'm a 32I would I be able to order the lingerie?Asked by Susan T., November 2020
Q: I have just ordered the Queen Box and am wondering how it comes packaged? I want it to be a surprise so am hoping it doesn't mention lingerie anywhere on the box! Asked by Rebecca B., July 2020
Hi Rebecca! Thank you for getting in touch and for shopping with us <3
The lingerie itself always comes in custom designed gift packaging - you can check out some of the examples on our instagram page @empressmimilingerie. However, please rest assured that the packaging is delivered in a mailing bag which doesn't give anything away (many of our customers get their items delivered to offices etc). Hope this helps!
Q: Hi, Can I choose to not get thongs? Thanks, MichelleAsked by Michelle, August 2019
Thank you for getting in touch with us here at Empress Mimi.
Once you subscribe please use the Contact Seller button on our listing so we can add a note to your profile. The stylist will be notified not to include thongs in future shipments. Kindly note that we may have to skip a month (and refund the payment) for the months where the design includes thongs.
If this preference changes, you can always email us and I can have the profile changed back again. Hope this answers your question! Please do let me know if there's anything else I can be of assistance with.
Have a lovely day ahead!
I bought this box during a November sale last year. The item was never received, and I have tried MULTIPLE TIMES to contact the seller through cratejoy, even reaching out to cratejoy support. They have not responded, and cratejoy support themselves said I should leave a review here for visibility in the hopes that the seller will see this contact me. Overall, there has been no customer service going on, no responses to messages...nothing. It has been about 5 months and still no package. Cratejoy does NOTHING to help either.
I have been waiting on my first box without any response. I would like a refund because I have not received any notification or response back.
I have yet to receive my first order and I have been charged twice ... contact them previously but did not get a response on when I would receive my order or if they had even sent it out yet ... canceled my subscription . Super disappointed as my fiancé should be coming home in the next week and I was hoping to have something nice to wear for him as we make up our New Years Xmas both birthdays and Valentine’s Day ...
Ugh cutest packaging ever. Truly feels like Xmas every month at my house. Perfect antidote to #2020.
Lingerie designs are divine - this is not your basic b**** Victorias Secret. Super original, and they throw in silk and natural fabrics in frequently for good measure. Got this as a gift originally and continued my own subscription once that one ran out becau I am addicted!
Box has not arrived. Confirmed in my email and my account the correct shipping address was entered. Tracking says destination is not my state. Reached out twice to company without hearing anything back. Only reason for such a negative review is lack of communication from company.
Edit: the company responded after 5 days. Will update to review contents of the box once it is received. I fully understand that transit time is not any fault of the company. Only wanted confirmation that the correct shipping information was used by the company.
Thank you for raising this issue here on Cratejoy.
I am so sorry to hear that you are experiencing all this inconvenience. Rest assured that we will fix all the misunderstandings associated with this issue. This is only happening because Cratejoy never passed the emails on to us, but we are investigating this matter now.
I will be sending you an email to followup on this. Could you reply directly to us and not via Cratejoy, please, so we can help you with all your concerns.
Your patience and understanding in this matter is greatly appreciated.
My apologies once again and looking forward to hearing from you!
They took my money for 12 months. Sent the wrong sizes per my order and say it is only for 6 months and won’t correct it.
This is the best subscription box I’ve ever purchased. I completely forgot I purchased this and when it arrived and opened I thought I must have accidentally purchased a high end lingerie from Bloomingdales...so happy every month I highly recommend 💋
It seems Covid has impacted many other shipments to the US but that was not my experience! I think people can be "Amazoned", we expect things next day (I know I do). But my shipments came quicker than expected. (US West coast.)
Since the items on the site were so beautiful, I ordered two sets before placing my subscription box. I received it within 2 weeks! To my surprise, my subscription box the week after. :)
...but FINALLY a lingerie company who understands that not everyone is the same size...while wearing the same size! The fully adjustable tops and bottoms are awesome! (Normally, I have to cut and sew my straps back on after removing three inches.)
Thank you for making feeling beautiful effortless!
Not sure what words I can use with regards to my EMPRESS MIMI subscription box. I’ll try my best: beautiful 3 piece set, sexy but wearable (minus the bunny ears), insanely cute, vibrant colour, my age doesn’t matter, just to name a few. Customer service is 5 plus stars if you have any problems.
I did have one issue and that was with sizing (my fault) I would recommend a tape measure to be more accurate with your sizing, unfortunately my outfit was both too big top and bottom. I could have returned them but I have a beautiful niece that will feel like a queen when I give this to her. I’m sure she’ll become a new customer. When I contacted customer service they were fast, efficient and exceptionally helpful with their response. I was so happy with my first box I wanted to upgrade to the next box. Plus they allowed me to customize my next order, for example, like higher panties and bralette type top. They were very happy to try and accommodate my requests if available.
Most other subscription boxes don’t allow requests, we all get the same. I have decided to upgrade my next box , it’s a bit pricey but it’s so worth it! I’m excited for my next box and you too will not be dissatisfied with this subscription. Thank you Empress Mimi for making me feel sexy...
I usually wear unsexy bras and briefs, but I recently read an article about how lingerie subscriptions promote self love and women empowerment. New year, new you, right? I decided to try Empress Mimi because the lingerie featured on their website is beautiful and I love that they are by women for women. I am located in the US and they are located in London, but I watched my order go from London to NYC to my house within the week. I was immediately impressed with the look and quality of the product. I received a beautiful, feminine, black 2 piece and a cute card with the backstory behind the selection. I loved the detailing on the bra and it was surprisingly comfortable. I cannot wait to see what’s in the next box. My husband is excited too, haha.