Q: I want to try this box but not sure if I'd be a small or xs since i have a smaller chest , can we return for a different size if it doesn't fit? Asked by Bryanna S., April 2020
Q: So a medium infra size is equal to a b36? Or should I get large, I'm a small b and could do a 34 bit 36 feels more comfortableAsked by Ashley M., May 2019
Thank you for getting in touch with the Empress Mimi team!
A B36 falls under size “S” on our size chart - though we can of course always change the size if you decide to move up to an M or L. Please note, our fit guarantee policy means that if your first box is not the correct size for you, we will send a new item in the right size free of charge with your next monthly delivery.
Hope this helps and please do not hesitate to get in touch with us if there is anything else we can be of assistance with!
x Empress Mimi team
Q: Hi I’m a 38C and a UK 16. Could you tell me what size to go for please?Asked by Laura M., June 2020
Q: What size would i be if I'm a 38DDAsked by Jessica C., May 2020
I've changed my review. My package took a coyote extra weeks to get to me buuuttt I cam understand with the way things are. The outfit is perfect 👌 love the daisy theme ty
Hi! Thank you so much for getting in touch with us and we are so sorry to hear that your box has not arrived with you yet.
As mentioned in our email, packages usually take 5-7 business days to arrive however our carrier has advised that orders might arrive a little later than usual due to the current pandemic and this delay is unfortunately completely outside our control. National postal services in both the US and Europe are dealing with reduced teams and larger post numbers than usual - we are very sorry for these unforeseen circumstances.
We sincerely hope that your box arrives with you very soon. Please do keep us updated. A customer representative will be in touch with you ASAP to follow up...
I have been a customer since September of 2019 and I love their box. I look forward to getting this gift that I give to myself every month. When I first ordered the first box I had ordered panties too big and they were very quick to get back to me and update my size. I also had a package lost in customs and they were so kind to send me a larger pack as a replacement with some extra things in it. This company is amazing!! The quality of the fabric is to die for and I cant get enough of this box it really makes me feel nice and fancy :)
I’m updating my review as I received the shipment now that they resent it to me! The box is very cute and the lingerie is very sexy and fit nice. I wish they sent tracking numbers as my area often has trouble with the mail, but overall I loved it!
Thank you for notifying us of this issue.
My apologies for the delay in replying, we give all our staff time off on the weekends hence this just came to our attention!
I believe our Customer Services team has been in touch with you regarding the redelivery of your order which had unexpected delays due to the current global health crisis - please rest assured that this redelivery has already been processed and will be on its way to you ASAP <3
In the meantime, please do not hesitate to contact us in case there is anything else we can be of assistance with.
Empress Mimi Team
Beautiful, high quality lingerie, in lovely packaging. Definitely something to look forward to each month. The pre-paid options are wonderful as they help you save money. The Empress Mimi subscriptions are an investment that will leave you feeling radiant and empowered.
Can't leave a proper review. When Cratejoy says they working on my second shipment and I have yet to recieve my first.
And I know for a fact it hasn't been delivered at all because I own a Ring doorbell. So no way of me missing seeing shipment arrive.
Does anyone know how to get a refund on subscription? Placed my order May 17th and it is now June 3rd.
So disappointed. I got the empress box. I ordered it on the 7th of May and it’s almost June 1st and I still haven’t seen it. I was told you have to pay extra for tracking. FYI this is also shipping from overseas so don’t expect to get it anytime soon after ordering. I’ve sent email after email and all they offered was to pause my subscription. Can’t speak to the quality of product because I wouldn’t know, I can’t get my order to me.
Hi Rachael, we are so sorry to hear that your box has not arrived with you yet.
As mentioned in our email to you today, packages usually take 5-7 business days to arrive (even when shipping from London internationally) however our carrier has advised that orders might arrive a little later than usual due to the current pandemic and this delay is unfortunately completely outside our control. National postal services in both the US and Europe are dealing with reduced teams and larger post numbers than usual. Our warehouse is also running with a reduced team for the safety of our staff so fulfilment in some cases is taking longer than usual - we are very sorry for these unforeseen circumstances.
While we offer free shipping...
Products fit and are comfortable
I’m a c38 I ordered a L I couldn’t find the size chart. Would that be an accurate size?
Update I still have not heard from seller with multiple attempt to contact. So far not happy with my experience. It’s been awhile and still have not received box or even tracking number or a response as to an eta.
Hope this email finds you well.
I have checked and can confirm that we have received 3 emails from all you on the 20th, 24th of April and 7th of May.
We have responded to these emails however it seems like your mailbox may be putting them straight to junk - I hope this message arrives to you...
I have contacted our fulfilment team and they will be sending a new package out to you this Monday. If you receive your package beforehand please do let us know.
With regards to the sizing, we would usually recommend a size M for a 38C, however please don't worry, as per our fit guarantee should the package your receive not be the correct size we will replace your items...
I have loved getting Empress Mimi every month, each box had a little confidence booster inside. I subscribed to the Queen box and it was great, each piece was high-quality and unique, I also loved that each box was very cutely themed. The customer support was also great, I had an issue with my account after I began subscribing so I had to email them directly and Isabel was a perfect angel. I was able to change my sizes and addresses easily with her help. I will say it's also great that I could pause my subscription a month or two at a time when money was tight. Overall, I am highly pleased with my experience with Empress Mimi.
Our Honey Bunny "Empress" Box comes with all the goodies you could wish for: - A slinky black bralette set (with matching panties) - Bunny ears with veil - Marabou robe - Luxury Marabou cuffs (with gold detailing) Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
The Honey Bunny "Queen" Box comes with a sexy matching lingerie set. To complete the look and for a cute twist, we include a free set of bunny ears with each order. Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
Wave goodbye to those Bridget Jones undies and say hello to this sheer sexy little number from the Honey Bunny collection. Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
The Foxy Cleopatra collection was inspired by a woman who was as gifted at ruling a Kingdom as she was in ruling the hearts of men. The Foxy Cleopatra Queen box comes with a matching luxurious bra and panty featuring a lustrous satin design on the back and stretchy luxe sheer embroidered tulle on the front
The Foxy Cleopatra collection was inspired by a woman who was as gifted at ruling a Kingdom as she was in ruling the hearts of men. The "Empress" box features a matching lingerie set with suspender belt, nipple tassels, red lace choker & luxurious stockings for the ultimate old glamour look. Every month is a surprise - if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3