Crystal Variety Box

That does not seem right, we're sorry for the confusion here. We have a Crystal of the Month plan, which is for a single feature selection that is $16 month to month, and a Crystal Variety Box option which is $42 month to month. You also receive a bonus assortment of mini crystals and minerals with either plan. Your subscription was for the Crystal of the Month plan which would explain the selection, but we do not have record of a $58 transaction. Again, sorry for the confusion.

We apologize for the trouble and confusion here. We have done our best to communicate with you every step of the way and provided a refund for the problem shipment. If we can help in any other way, please respond to our emails so we can continue moving forward.

I apologize for your poor experience with us. I believe we have had some miscommunication around many things you’re talking about. I will happily replace your broken crystal. Please contact me at adam@enchantedcrystal.com and we can resolve things and make sure you’re happy :)

Hello! I’m really sorry for the inconvenience of the delay in getting your subscription boxes. I can totally see why you’d be frustrated! The USPS lost about 15 of our July packages, including one of yours... I sent out replacement July box along with your current August box earlier this week, so it should all be there now or very soon! Again, I am so sorry for the delay but have a feeling you’ll love all the crystals I picked out for you :)

We resolved this through customer support and sent out a replacement to the corrected address. Thanks for your patience!

Hello! Thank you for taking the time to write this review. We are sorry to hear you aren’t pleased with your experience with us, and we will happily refund your renewal payment if you would like. All of our subscription plans automatically renew/bill on the 15th each month unless you cancel first. It seems like you may have forgotten to cancel before renewal. Feel free to email me at adam@enchantedcrystal.com and let me know what we can do to make sure you’re pleased :)

We're sorry the crystal you received didn't match your expectations. All of our crystals are hand-picked with care and should be valued higher than the price you mentioned. It's possible there was a mix-up with your selection and you should have received a set of multiple crystals, not just one. If you contact us via our support email at the bottom of our website, or reply to any notification email with a photo of what you received we can confirm this. We will always work to make things right in cases like this.

We're sorry you feel disappointed by your subscription. Our selections for the Crystal Variety Box range from smaller but rare and valuable points to larger clusters, wands, and geodes sourced from around the world. We're not sure how it's possible you only received smaller selections as described but we'd be happy to look into this. Our support has reached out to you directly to resolve this, and Adam is always available via email to discuss whatever you receive each month. We will always work to make things right if something seems off.

We're so sorry you didn't feel it was worth the price! Is it possible there was a mix-up with your items? We have reached out to you directly to see if what you received was correct. We base our crystal selection process on providing a unique selection each month as well as the best value, however we understand opinions can vary. Thank you for your feedback, and hopefully this can be resolved directly.

Hmm that doesn't seem right, we're sorry you aren't happy! Thank you for including pictures. It looks like your selection may have gotten mixed up during the shipment process as you should have received a more substantial selection. While the Moroccan Amethyst points are of higher value, even at that size, you should have received a larger pairing. We have reached out to you directly to solve this problem. Thank you for your feedback.