Enchanted Crystal reviewsReviews
Write a Review4.6
Average Subscriber RatingUnfortunate series of underwhelming rock
May 11, 2020
Betsy P.
Very uninspired! I have spent $40 this month on crystal chips that would have cost me $10 or less at my local metaphysical store! I’m pissed and canceling today. I have had a subscription to this store for almost a year to give them a chance. More often then not I am sent chips or cheap pocket stones and only about 1-2 times a year am I sent something slightly more sizable (which may equate to $20 for the sizable stone. Not worth the money! Here are my “$40” worth of pocket sized and chip sized rocks for the month which is why I cancelled!
Verified Purchase
We're sorry you feel disappointed by your subscription. Our selections for the Crystal Variety Box range from smaller but rare and valuable points to larger clusters, wands, and geodes sourced from around the world. We're not sure how it's possible you only received smaller selections as described but we'd be happy to look into this. Our support has reached out to you directly to resolve this, and Adam is always available via email to discuss whatever you receive each month. We will always work to make things right if something seems off.
Not worth your money
May 07, 2020
Marsha R.
I almost never leave negative reviews, but this box calls for it. Very small quality of mostly low quality crystal chips and then one decent sized crystal, which I have almost an identical one from another vendor I got for $3. Absolutely not worth the money, very disappointed.
Verified Purchase
We're sorry the crystal you received didn't match your expectations. All of our crystals are hand-picked with care and should be valued higher than the price you mentioned. It's possible there was a mix-up with your selection and you should have received a set of multiple crystals, not just one. If you contact us via our support email at the bottom of our website, or reply to any notification email with a photo of what you received we can confirm this. We will always work to make things right in cases like this.
Update to my previous review..
Jun 15, 2018
Suzanne L.
AWFUL! BEWARE!! I received broken crystals in my first box, and left a review about it. Adam finally contacted me, and I said I would wait to see how the second box goes. They CANCELLED my subscription. No notice, no contact, just an email that I was cancelled and refunded. No reason given. I emailed to ask why, but of course got no response. If you leave a review they don't like, they cancel you. I'm posting it all over my social media to spread the word.
With ethics like that you'll be an after thought in no time. ( I got no replacements or anything extra. I was just cancelled.) I have the emails.
Verified Purchase
I apologize for your poor experience with us. I believe we have had some miscommunication around many things you’re talking about. I will happily replace your broken crystal. Please contact me at adam@enchantedcrystal.com and we can resolve things and make sure you’re happy :)
Jun 15, 2018
Kristin W.
I paid $58.00 for a single, one inch piece of quartz. Is this a joke? If so, I wasn't amused.
Verified Purchase
That does not seem right, we're sorry for the confusion here. We have a Crystal of the Month plan, which is for a single feature selection that is $16 month to month, and a Crystal Variety Box option which is $42 month to month. You also receive a bonus assortment of mini crystals and minerals with either plan. Your subscription was for the Crystal of the Month plan which would explain the selection, but we do not have record of a $58 transaction. Again, sorry for the confusion.
Worst Customer Service EVER
Feb 06, 2019
Michelle H.
My daughter and I absolutely loved the first shipment she received as a gift from me, but unfortunately her second shipment never arrived. A month later, I have now contacted Enchanted Crystal customer service 3 times and Cratejoy customer service 3 times with absolutely no resolution. I've been given repeated scripted responses and ridiculous excuses. Not only will I never purchase from this seller again, but Cratejoy has lost a customer as well.
Verified Purchase
We apologize for the trouble and confusion here. We have done our best to communicate with you every step of the way and provided a refund for the problem shipment. If we can help in any other way, please respond to our emails so we can continue moving forward.
Delivery and customer service
Aug 09, 2018
Lara B.
I am not very impressed. I ordered the three box option. I got the first box and it was awesome. But then my second box never came. I wrote 4 different emails and although I did receive replies to most the issue was never resolved. I am currently still waiting for my second and moderately hopeful for my third... We'll see.
I would not recommend.
Verified Purchase
Hello! I’m really sorry for the inconvenience of the delay in getting your subscription boxes. I can totally see why you’d be frustrated! The USPS lost about 15 of our July packages, including one of yours... I sent out replacement July box along with your current August box earlier this week, so it should all be there now or very soon! Again, I am so sorry for the delay but have a feeling you’ll love all the crystals I picked out for you :)
Not worth the price
Dec 09, 2019
Christina L.
Is not worth the $14
Verified Purchase
We're so sorry you didn't feel it was worth the price! Is it possible there was a mix-up with your items? We have reached out to you directly to see if what you received was correct. We base our crystal selection process on providing a unique selection each month as well as the best value, however we understand opinions can vary. Thank you for your feedback, and hopefully this can be resolved directly.
Subscription
Jun 22, 2018
Amy M.
This company automatically takes money out of your account for next subscription. So if your not happy with their product cancel it asap. I never intended on resubscribing but they went a head and did it for me.
Verified Purchase
Hello! Thank you for taking the time to write this review. We are sorry to hear you aren’t pleased with your experience with us, and we will happily refund your renewal payment if you would like. All of our subscription plans automatically renew/bill on the 15th each month unless you cancel first. It seems like you may have forgotten to cancel before renewal. Feel free to email me at adam@enchantedcrystal.com and let me know what we can do to make sure you’re pleased :)
waste of money
Jun 15, 2018
Holland P.
I regret buying this I'd do better buying crystals from ebay didn't even get a grid
Verified Purchase
Very disappointed
Jun 15, 2018
Amanda T.
I am very disappointed and bummed with this month's collection. Came broken. I was surprised to receive it not in a box especially for the type of crystal that came.
Verified Purchase
Not as expected
Jun 15, 2018
Brandi M.
It was not as pictured or described in videos or other reviews. It did not include a grid and came in a small bag.
Verified Purchase
Sadden
Jun 15, 2018
Melody B.
Very disappointed with quality of the stones, sizes, and price. Canceling subscription.
Verified Purchase
Rip off
Dec 10, 2019
Ashley P.
I’m sorry to say that I’m extremely disappointed in what I received. I was going to give this as a gift and now simply can’t because I’d be embarrassed to! I recurved 2 tiny amethyst pieces and 3 small non desired stones. When I looked online else where to add to this purchase realized I was robbed! The price of this box is a complete rip off for two tiny pieces of crystal!!!!!! So upset.
Verified Purchase
Hmm that doesn't seem right, we're sorry you aren't happy! Thank you for including pictures. It looks like your selection may have gotten mixed up during the shipment process as you should have received a more substantial selection. While the Moroccan Amethyst points are of higher value, even at that size, you should have received a larger pairing. We have reached out to you directly to solve this problem. Thank you for your feedback.